Knoxed is a leading online retailer of media and electronic accessories We design manufacture retail and support our own range of cables HD products and devices Our Headquarters are based in the UK but our global operations also rely on our offices in Berlin Germany Pune India Hong Kong and China We are a fast-growing company and require committed creative and hardworking individuals to join our team We founded our company on the belief that there is a real potential for providing a great product at a great price with excellent before and after sales support We have over the years remained committed to providing our clients with quality customised service at competitive prices and it is this business model that has allowed us to expand and grow At Knoxed we are looking for a Customer Support and Sales officer to join our front-end customer support team The main role would be to help our customer find AV solutions according to their needs assisting them with order related queries and dealing with returns as well as sales of the company It is imperative that applicants are driven and passionate for their work and should be committed to delivering excellence Key Responsibilities Client Relations Update product specifications and ensure accuracy Process documentation efficiently Respond to technical-related emails from customers regarding website transactions Address customer inquiries promptly with a customer-first approach Write clear and effective emails that lead to resolution and customer satisfaction Maintain attention to detail in customer interactions to uphold a professional company image Coordinate with internal teams via written communication and calls Demonstrate a flexible attitude and the ability to work effectively in a team Conduct regular health checks of multiple seller accounts and manage training programs Experience and Skills Required Mandatory Skill Sets Excellent English communication skills both spoken and written Strong email etiquette with the ability to write clear concise and professional emails Effective problem-solving skills Solid managerial and coordination abilities Educational Qualification Graduation in a relevant field Office Timings Monday - Friday 11 30 AM - 08 30 PM Job Type Full-time Pay 35 000 00 - 40 000 00 per month Benefits Health insurance Paid time off Provident Fund Work Location In person

📌 Customer Support Senior Officer (Maharashtra)
🏢 Knoxed
📍 Maharashtra