This position is for IT Helpdesk technician One would be required to work in Shifts 24 x 5 Knowledge of Manage Engine tool is mandate - to work on Request raised Resource should have 8 years of experience in IT operations ShortDescriptionStr This position is for IT Helpdesk technician One would be required to work in Shifts 24 x 5 Knowledge of Manage Engine tool is mandate - to work on Request raised Resource should have 8 years of experience in IT operations Requirements Bachelors degree in Information Systems or Computer Science Overall 8 years of IT Support operation experience and 3 to 4 years experience supporting Office 365 Experience supporting global internal customers ServiceNow or equivalent experience Experience in set up of desktop computers using Microsoft Intune a plus Experience supporting global internal customers ServiceNow or equivalent experience Experience in set up of desktop computers using Microsoft Intune a plus required to work in Shifts 24 x 5 InternalQualificationsStr Requirements Bachelors degree in Information Systems or Computer Science Overall 8 years of IT Support operation experience and 3 to 4 years experience supporting Office 365 Experience supporting global internal customers ServiceNow or equivalent experience Experience in set up of desktop computers using Microsoft Intune a plus Experience supporting global internal customers ServiceNow or equivalent experience Experience in set up of desktop computers using Microsoft Intune a plus required to work in Shifts 24 x 5 InternalResponsibilitiesStr Configure deploy maintain troubleshoot and support computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment Install and support PC laptop tablet and mobile hardware and software Coordinate with HR for Resource Address Contact for Asset Shipment Return Create alternative methods of completing tasks correcting user errors and system inconsistencies to improve the desktop team function Document procedures standards best practices configurations settings installation sequences and back-out instructions Recent accounts setup and the active directory administration Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system Help and support onboard off-board employees equipment requirement send and return Help and support office employees daily issues on laptops software WebEx meeting Teams meeting conference room meeting printers and IP Phones Provide Status in daily standup meeting Follow up on Open Request in Queue ExternalResponsibilitiesStr Configure deploy maintain troubleshoot and support computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment Install and support PC laptop tablet and mobile hardware and software Coordinate with HR for Resource Address Contact for Asset Shipment Return Create alternative methods of completing tasks correcting user errors and system inconsistencies to improve the desktop team function Document procedures standards best practices configurations settings installation sequences and back-out instructions New accounts setup and the active directory administration Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system Help and support onboard off-board employees equipment requirement send and return Help and support office employees daily issues on laptops software WebEx meeting Teams meeting conference room meeting printers and IP Phones Provide Status in daily standup meeting Follow up on Open Request in Queue

📌 It Helpdesk Engineer (Maharashtra)
🏢 Cytel
📍 Maharashtra