Key Responsibilities 1 Build and maintain robust relationships with existing customers to ensure retention and satisfaction 2 Handle escalated customer issues and ensure timely resolution 3 Analyze customer data to identify trends needs and opportunities 4 Coordinate with internal teams sales service accounts for smooth operations 5 Guide junior CRM team members and monitor their performance 6 Follow up on customer feedback and implement improvement actions 7 Ensure compliance with company policies and customer service standards 8 Maintain accurate records of interactions and transactions 9 Work towards achieving monthly and quarterly customer service targets Key Skills Required - Excellent communication and interpersonal skills - Strong problem-solving and negotiation ability - Customer-first mindset - Leadership and team-handling experience - Proficiency in CRM software and MS Office tools Qualification Experience Graduate in any discipline - Minimum 3-5 years of relevant experience in CRM customer service Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person