Job description Job Title Spa Manager Location ODE Spa Wellness Outlet Reports To Area Manager Group Operations Head Job Purpose To oversee the daily operations of the spa ensuring exceptional service delivery team performance and revenue growth through achievement of monthly and quarterly sales targets The Spa Manager plays a pivotal role in driving customer satisfaction maintaining operational standards and leading the team towards consistent performance Key Responsibilities 1 Spa Operations Guest Experience Ensure smooth day-to-day operations of the spa outlet Supervise therapy sessions hygiene standards ambiance and customer service quality Monitor and maintain spa facility cleanliness and equipment Handle guest feedback and resolve complaints promptly and professionally 2 Team Leadership Management Lead motivate and manage therapists front desk and housekeeping staff Conduct regular team meetings briefings and one-on-one coaching sessions Monitor staff schedules leave attendance and productivity Oversee training and development programs to enhance service quality and product knowledge 3 Sales Revenue Generation Achieve monthly and quarterly spa sales targets services memberships and retail products Drive upselling and cross-selling of treatments and wellness products Analyze sales reports and implement strategies to improve performance Collaborate with the marketing team for promotions events and local outreach 4 Customer Relationship Management Build strong relationships with clients to increase retention and referrals Maintain a CRM database to track client visits preferences and feedback Implement loyalty programs and client engagement strategies 5 Inventory Financial Management Maintain adequate stock levels for spa products consumables and retail items Conduct monthly inventory checks and report discrepancies Manage petty cash and spa-related expenses within allocated budgets Key Performance Indicators KPIs Achievement of monthly service revenue retail sales targets Client satisfaction CSAT scores Google reviews Staff productivity retention Operational compliance and hygiene audit scores Qualifications Requirements Bachelor s degree or diploma in Spa Management Hospitality or related field Minimum 3-5 years of experience in spa operations with at least 1 year in a managerial role Strong knowledge of spa services wellness trends and retail product lines Excellent communication leadership and problem-solving skills Sales-oriented mindset with experience in target achievement Work Schedule 6 days a week rotational shifts including weekends Job Types Full-time Permanent Pay 25 000 00 - 37 000 00 per month Job Type Full time Work Location In person Job Type Full-time Pay 25 000 00 - 37 000 00 per month Work Location In person