We re Hiring Customer Success Accounts Associate Job Title - Customer Success Accounts Associate Job Type- Full Time Min Experience- 6 Months to 1 year Location- Kolkata West Bengal Salary- 8k - 15k per month Depends on your skills and expertise This is a full-time in-office role for a proactive and client-focused professional who can handle customer onboarding account coordination and basic technical communication for hosting and data center services The role requires a blend of communication skills and foundational technical understanding to guide customers effectively and ensure a smooth service experience across Web Hosting VPS Dedicated Servers Cloud Solutions and related infrastructure Company Description Welcome to HostGraber your trusted partner in web hosting and data infrastructure solutions Since 2018 we have been empowering startups small businesses and enterprises with reliable and secure digital infrastructure including VPS Hosting Dedicated Servers Colocation Cloud Services and Managed Hosting With a strong focus on performance security and 24 7 customer experience we continue to grow as a leading name in the Indian hosting ecosystem Responsibilities Assist potential clients throughout their onboarding journey from configuration basics and product-related queries Understand client requirements and guide them on suitable services such as Web Hosting VPS Dedicated Servers or Cloud plans Serve as the primary point of contact for client accounts helping them with upgrades renewals and service-related queries Provide basic technical clarification to clients with support from the technical team when needed Coordinate with technical engineers for issue resolution custom setups and escalations Maintain accurate CRM and account records including follow-ups renewals and client communication Build strong long-term relationships with clients to improve retention and satisfaction Prepare account reports renewal updates and feedback summaries for management Stay updated with hosting industry trends basic server concepts and competitor offerings Participate in product training sessions and upskill in cloud server technologies Qualifications Basic understanding of IT terminologies etc Strong communication and interpersonal skills Ability to explain technical concepts in simple and clear language Ability to manage clients expectations and maintain professionalism Positive analytical thinking and a problem-solving mindset Ability to meet deadlines while maintaining high-quality output Willingness to learn hosting technologies and adapt quickly Knowledge of AI tools like ChatGPT for communication support and research is a plus Technical Exposure You Will Gain Linux hosting management server basics Domain and DNS management VPS cloud nodes and SSD NVMe storage systems Control panels like cPanel WHM Plesk Ticketing and CRM tools used in tech companies Understanding of data center operations If you believe you re the one we re looking for drop us your portfolio and resume at vidya hostgraber com or DM me directly at (phone hidden) Please add the Job Title in the subject line Know someone perfect for these roles Please share this post with your network Job Type Full-time Pay 8 000 00 - 15 000 00 per month Work Location In person

📌 Customer Success & Accounts Associate (West Bengal)
🏢 HostGraber
📍 West Bengal