Responsibilities Key Deliverables Purpose of the Role The Sr Manager DGM-ER will be instrumental in managing and mitigating employee relations challenges in a 3PL-partnered operational model This includes addressing workforce-related issues that arise from third-party logistics 3PL partners and ensuring smooth operations The role requires a strong focus on proactive engagement with 3PLworkers and its management to align M M s objectives and resolve issues effectively The position requires strategic planning effective stakeholder engagement and adherence to statutory and organizational standards The role will focus on creating a sustainable and inclusive work environment while maintaining positive relations with all stakeholders Key Responsibilities 1 Stakeholder Management o Act as a bridge between the M M 3PL partners and their workforce ensuring alignment and mutual understanding o Address and resolve workforce issues raised by 3PL workers ensuring that demands are appropriately managed in the interest of M M o Work collaboratively with 3PL management to align workforce policies and practices with operational goals 2 Union and Workforce Relations o Build and maintain strong relationships with 3PL workers o Lead negotiations through 3PL Management to address grievances or demands from 3PL workers balancing fairness with cost efficiency o Develop frameworks for handling workforce-related challenges that balance operational cost efficiency with legal and ethical considerations 3 Proactive Conflict Management o Identify potential issues with 3PL workers before they escalate o Facilitate regular dialogue sessions between 3PL partners their workers to foster transparency and trust o Implement conflict resolution mechanisms tailored to the dynamics of 3PL-partnered operations 4 Compliance Risk Management o Ensure 3PL partners adhere to all applicable labour laws and regulations in their workforce management o Monitor compliance with statutory requirements including wages working conditions and safety standards o Assess and mitigate risks arising from non-compliance or workforce disputes protecting the OEM from legal or reputational damage 5 Community and Local Engagement o Maintain positive relationships with local community leaders and stakeholders to address any issues impacting SBU operations o Support the design and implementation of CSR programs that benefit both the community and the workforce 6 Training Capacity Building o Develop and implement cost-effective training programs for 3PL team on effective labour management practices and conflict resolution o Provide guidance to internal teams on managing outsourced workforce dynamics and responding to challenges effectively 7 Operational Support o Collaborate with 3PL partners to ensure workforce efficiency and alignment with business objectives o Provide strategic input to enhance 3PL workforce management practices reducing dependency on OEM intervention o Analyse workforce-related data and trends to anticipate challenges and propose proactive solutions Critical Experience Skills and Qualifications Educational Background Post-graduate degree in Human Resources Industrial Relations or equivalent Experience o Minimum 10-15 years of experience in Employee Relations within a 3PL or similar outsourced operational model o Proven track record of managing unionized nonunionized workforce dynamics in a complex multilocation setup Key Skills o Solid understanding of labour laws and compliance related to third-party employment o Financial acumen with experience in budget planning and cost control o Effective communication and stakeholder management o Ability to operate effectively in rural or semi-urban environments o Expertise in conflict resolution union management Desired Attributes Ability to think with a solution-oriented approach Skilled negotiator capable of balancing multiple stakeholders interests Ability to navigate ambiguity and manage complex relationships

📌 Lead - Er - Sbu (Maharashtra)
🏢 Mahindra & Mahindra
📍 Maharashtra