Line of Service Advisory Industry Sector Not Applicable Specialism Microsoft Management Level Senior Associate Summary At PwC our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients These individuals combine technical experience with creative thinking to deliver innovative software products and solutions In technology delivery at PwC you will focus on implementing and delivering innovative technology solutions to clients enabling seamless integration and efficient project execution You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more about us At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Job Summary We are seeking a highly skilled and experienced Senior Support Analyst to join our Human Capital Technology team for assisting in EST hours The ideal candidate will possess robust technological skills and a deep understanding of HR systems including HR management systems applicant tracking systems learning management systems performance management systems and payroll systems The role requires expertise in data analysis report writing tools and proficient use of Alteryx PowerBi and MS suite The successful candidate will be responsible for investigating and troubleshooting technical issues managing system enhancements and providing exceptional support to our team Key Responsibilities Managing clients and business stakeholder expectations - as there will be broad range of client groups Provide expert support for HR management systems applicant tracking systems learning management systems performance management systems and payroll systems Utilize a variety of report writing tools and automations to develop management reports and metrics Manage document management systems and support SharePoint-based technologies Utilize Alteryx and PowerBi for data analysis and reporting Handle technical support tickets using ServiceNow or other related systems Apply ITIL methodologies and processes for Incident Change and Problem Management Ticket queue management to work within defined SLAs with over 92-93 SLA adherence Analyze data to develop and implement solutions and extract data for management reporting Lead and participate in testing system enhancements bug fixes and new releases Investigate and troubleshoot functional and technical issues effectively Communicate complex issues clearly and concisely to staff at all levels Collaborate with multidisciplinary teams and work under tight deadlines Manage MIMs P1 P2 over triage calls and engage till resolution Preferred Skill sets Strong understanding of HR-related systems - recruitment onboarding learning and development benefit management and payroll Good Knowledge of Alteryx and PowerBi tools Proficient in Microsoft Office products excel powerpoint word and knowledge in Sharepoint Online Experience with document management systems Mandatory Skill Sets HCT Workday Years of Experience 3-6 Years Education Qualification Btech MBA MCA Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor of Technology Master of Business Administration Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills HCT Inactive Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Client Management Communication Creativity Deliverable Planning Delivery Management Developing User Stories Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity IT Business Strategy IT Consulting IT Infrastructure IT Service Management ITSM IT Systems Development Leading Design Workshops Learning Agility Market Research Optimism Process Improvement 22 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date December 11 2025

📌 In Senior Associate Hct Technology Delivery Digital Integration Advisory Kolkata (West Bengal)
🏢 PwC
📍 West Bengal