Customer Relationship Executive CRE - NBFC Role Summary A Customer Relationship Executive in a Non-Banking Financial Company NBFC is responsible for managing customer interactions promoting financial products resolving queries and ensuring excellent customer service to support business growth Key Responsibilities Interact with customers to provide product information and guidance Handle loan processing documentation and verification Maintain solid customer relationships to ensure retention and satisfaction Follow up with customers for repayments renewals and cross-selling Coordinate with branch team for timely service delivery Handle customer complaints and ensure quick resolution Maintain accurate records and update customer details in the system Ensure compliance with NBFC policies and regulatory guidelines Achieve assigned sales targets and contribute to revenue growth Required Skills Competencies Good communication and interpersonal skills Customer service mindset and ability to handle pressure Basic knowledge of loan products and finance operations Sales and negotiation skills Computer proficiency MS Office CRM ERP tools Problem-solving ability and strong follow-up skills Educational Qualification Minimum Graduation Any stream - Commerce Business preferred Experience in financial services or customer service is an added advantage Work Environment Field visits may be required depending on loan category Working closely with sales credit and collection teams Job Type Full-time Pay 15 578 00 - 20 000 00 per month Work Location In person

📌 Customer Relationship Executive (cre)-nbfc (Kerala)
🏢 VYAPARAVIJAYAM TRADES & AGENCIES PVT.LTD
📍 Kerala