Key Responsibilities Ensure that Front Office team in AITC meet the desired SLA and other metrics Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs Stakeholder management and maintaining Business Relationship Management Work closely with cross functional teams to plan and execute IT Infrastructure projects Escalate issues and involve experts wherever required to resolve issues as quickly as possible Provide technology expertise and thought leadership with an emphasis on End User Experience Driving Service Improvements for the IM Support team Be accountable for effective utilization of End Users IT Infrastructure Refine and maintain policies standards and technical processes Create maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance availability security risk and compliance Prepare weekly monthly status reports and management presentations End to end responsible for site IT infrastructure Digital security incident reporting and security incident remediation management Manage cross functional and vendor relationships associated with areas of responsibility Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for Maintain the end user devices and common infrastructure by ensuring up to date asset inventory Annual Operational Plan AOP Management keeping in mind the forecast and business needs Manage infrastructure Obsolescence e-Waste for front office and back office assets Responsible for yearly FAR Fixed asset register verification annually and as and when required by auditors Support the following applications and technologies for Digital Operating System Windows Server management Windows 10 iOS and Mac OS Google Workspace application Devices like laptop tablet Virtual Desktops Smartphone and iPad Secured Printing Solutions Meeting Room Support special event support Server Storage Network WAN Infrastructure- basic support Microsoft Operating System Windows 10 Mac and iOS Security Endpoint Products and solutions AV EDR Proxy DLP VPN Enterprise Cisco Networking LAN WAN Cisco call manager DNS and Wi-Fi Technologies IT Infrastructure Monitoring CCTV Monitoring Sipass Access card - IT Infra Network Support Supporting the following applications and technologies for Training Media myTeamsMATe VPT FSA Instructor cockpit Cornerstone E-learning My TDS - Training Application Briefing Debriefing Facility support Flight training Maintenance training Classroom support APT Simulators E-Library Supporting trainees pilots during course E-test Ensuring all guidelines are followed as per DGCA established process Ensuring zero non-compliance during audits Supporting the following applications and technologies for Business Applications Finance Procurement Systems e g P11 Concur HR Systems e g ADP Zoho Workday Cornerstone Security Systems e g SiPass GuardTec Legal Compliance Systems e g MyIntegrity Passfort Qualification Technical graduate with 8 to 10 years of strong experience in IT Infrastructure and Services ITIL Foundation Certified Preference will be given to candidates having a Project Management and or Agile certification Essential skills Collaborative approach - ability to work well with others and communicating effectively Problem solving strengths - ability to deal effectively with problems this will involve understanding technical systems and processes to find solutions Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify provide clarity enhance delivery Good organizational and planning skills with attention to detail Motivated with a positive can-do and enthusiastic attitude Good documentation skills including writing policies and procedures Must be flexible in approach to work content and responsibilities Must be a self-starter and able to work with a minimum of supervision Must be able to manage the tasks and time based on their priority Demonstrates a high level of commitment to end user experience This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company s success reputation and sustainable growth Company Airbus India Training Centre Private Limited Employment Type Permanent Experience Level Professional Job Family Digital JF-IM-DI By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment This information will only be used by Airbus Airbus is committed to achieving workforce diversity and creating an inclusive working environment We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief Airbus is and always has been committed to equal opportunities for all As such we will never ask for any type of monetary exchange in the frame of a recruitment process Any impersonation of Airbus to do so should be reported to At Airbus we support you to work connect and collaborate more easily and flexibly Wherever possible we foster adaptable working arrangements to stimulate innovative thinking

📌 Manager It (Gurugram)
🏢 Airbus
📍 Gurugram