Company Overview - R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry s most advanced technology platform encompassing sophisticated analytics Al intelligent automation and workflow orchestration R1 is a place where we think boldly to create opportunities for everyone to innovate and grow A place where we partner with purpose through transparency and inclusion We are a global community of engineers front-line associates healthcare operators and RCM experts that work together to go beyond for all those we serve Because we know that all this adds up to something more a place where we re all together better R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024 by the Great Place to Work Institute This is our second consecutive recognition on this prestigious Best Workplaces list building on the Top 50 recognition we achieved in 2023 Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare Top 100 Best Companies for Women by Avtar Seramount and amongst Top 10 Best Workplaces in Health Wellness We are committed to transform the healthcare industry with our innovative revenue cycle management services Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems hospitals and physician practices With over 30 000 employees globally we are about 16 000 strong in India with presence in Delhi NCR Hyderabad Bangalore and Chennai Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities A ServiceNow Development Technical Lead provides technical expertise architecture and development for the ServiceNow platform guiding teams to design and implement scalable solutions enforce best practices and ensure high-quality delivery of applications for ITSM ITOM and other modules Key responsibilities include solution design pro-code development using JavaScript and APIs integration with other systems and stakeholder collaboration along with leading and mentoring development teams In this role the successful candidate will oversee the management and maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities The candidate should have overall ServiceNow technical skills including experience with Integrations SPM ITOM CSM ITSM and Asset Management Key Responsibilities Technical Leadership Lead the architecture design and development of ServiceNow solutions ensuring adherence to best practices platform performance optimization and quality Solution Design Develop end-to-end architecture blueprints for ServiceNow modules like ITSM ITOM and SecOps and translate business requirements into technical solutions Development Implementation Design develop and customize ServiceNow applications workflows and user interfaces Service Portal Next Experience using pro-code techniques like JavaScript Glide APIs and web technologies Integration Build and maintain integrations between ServiceNow and other enterprise systems using REST SOAP APIs and other web services Mentoring Guidance Provide technical guidance and training to development teams fostering a high-performing setting and ensuring effective solution delivery Governance Best Practices Ensure compliance with ITIL Agile and DevOps methodologies enforce platform governance security controls and maintain technical documentation Stakeholder Collaboration Work with business analysts stakeholders and program teams to gather requirements and deliver solutions that meet business needs Platform Management Oversee platform maintenance upgrades performance optimization and assist in troubleshooting and support Required Skills Qualifications Technical Expertise Deep understanding of the ServiceNow platform including ITSM ITOM HAM SAM CSM and SPM modules along with pro-code development skills JavaScript AngularJS Python Architecture Design Strong capabilities in solution design architecture and building integrations Communication Leadership Excellent communication problem-solving and people management skills to effectively lead and influence teams Methodologies Experience with Agile and DevOps practices and knowledge of ITIL best practices User Experience Experience in building user interfaces Service Portal Workspaces to create excellent user experiences Education Experience Preferred degree in Computer Science IT or a related field along with extensive experience in IT or ServiceNow development Certifications ServiceNow certifications such as Application Developer are often required or beneficial ITIL certification is preferred Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world We also offer a culture of excellence that drives customer success and improves patient care We believe in giving back to the community and offer a competitive benefits package To learn more visit r1rcm com Visit us on Facebook

📌 Senior Program Manager - It (Uttar Pradesh)
🏢 R1 RCM
📍 Uttar Pradesh