Line of Service Advisory Industry Sector Not Applicable Specialism SAP Management Level Senior Associate Summary At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements implementing CRM software solutions and providing training and support for seamless integration and utilisation of Microsoft CRM applications Working in this area you will enable clients to optimise operational efficiency and achieve their strategic objectives Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Job Summary We are seeking a highly skilled Senior QA Engineer with extensive experience in Microsoft Dynamics CRM to join our team The ideal candidate will have a deep understanding of CRM functionalities and a proven track record of ensuring quality in CRM implementations and customizations Responsibilities - Develop maintain and execute test plans and test cases for Microsoft Dynamics CRM applications - Collaborate with cross-functional teams to understand requirements and provide QA insights throughout the development lifecycle - Perform functional integration regression and performance testing of CRM systems - Identify and document defects and work closely with developers to ensure timely resolution - Validate CRM configurations customizations and workflows to ensure they meet business requirements - Utilize automated testing tools to enhance testing efficiency and coverage - Participate in code reviews and provide feedback from a QA perspective - Ensure compliance with industry standards and best practices in software testing - Assist in the creation of user acceptance testing UAT plans and support UAT activities - Continuously improve test processes methodologies and tools Good to have - Experience with Azure DevOps or similar CI CD tools - Knowledge of API testing and tools such as Postman or SoapUI - Understanding of data migration and ETL processes in CRM environments - Exposure to global CRM implementations and multi-language setups - Bachelor s degree in Computer Science Information Technology or a related field - Minimum of 5 years of experience in software quality assurance with at least 3 years focused on Microsoft Dynamics CRM - Solid knowledge of CRM functionalities including Sales Service Marketing modules and custom entities - Experience with test automation tools and frameworks e g Selenium TestComplete etc - Familiarity with CRM customization tools such as Power Platform Power Automate and Power Apps - Proficiency in SQL and database testing - Excellent analytical and problem-solving skills - Strong communication skills with the ability to work effectively in a team environment - Experience with Agile Scrum methodologies is preferred - Certifications in Microsoft Dynamics CRM or related technologies are a plus Mandatory Skill Sets- CRM functionalities SQL Selenium Any Framework Preferred Skill Sets- Azure API Management Azure DevOps Years of Experience required- 4 to 6 Years Education Qualifications- BE B Tech Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor of Engineering Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills Microsoft Dynamics 365 Customer Relationship Management CRM Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Analysis Communication Creativity CRM Analytics CRM Implementations CRM Project Management Customer Journey Analysis Data Management Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Learning Agility Microsoft Dynamics 365 Microsoft Dynamics CRM Microsoft Dynamics Customer Relationship Management CRM Architecture Microsoft Dynamics Customer Relationship Management CRM Configuration Microsoft Dynamics Customer Relationship Management CRM Integration Microsoft Power Apps Operational Efficiency 4 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date