From Fivetran s founding until now our mission has remained the same to make access to data as simple and reliable as electricity With Fivetran customer data arrives in their warehouses canonical and ready to query with no engineering or maintenance required We re proud that more organizations continue to leverage our technology every day to become truly data-driven About the Role Fivetran Support partners with some of the most passionate teams in the world our customer s teams to deliver a best in class experience Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer CSE acts as our customer s technical champion within Fivetran At Fivetran our CSE s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations The Customer Support team is responsible for creating solutions and providing excellent experience for every customer As a Customer Support Engineer you will be working with current and existing customers in a highly technical capacity ensuring success for our existing valued customers This is a full time position based out of our Bangalore office with the flexibility to work from home This role will require working during fixed night IST hours 5PM - 2AM or 7PM- 4AM shift and occasionally may be asked to work different shifts based on business needs What You ll Do Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents Take end-to-end ownership of customer cases including initial troubleshooting identification of root cause and case resolution Provide troubleshooting support to Fivetran customers and partners via multiple channels web email phone virtual meetings etc Help customers round the clock and should be willing to work in shifts in a 24x7 work environment Investigate incidents utilizing the Fivetran environment connectors logs and other troubleshooting tools Work closely with Fivetran s engineering team by submitting well-documented bugs which arise from customer submitted cases Work with Fivetran s Product team to ensure feature requests are addressed and handled in a timely fashion Document any known or newly identified solutions in our knowledge base and share this knowledge across the team Collaborate with teammates on technical and non-technical projects Skills We re Looking For Total relevant work experience - 2 yrs Strong Customer Advocacy skills Excellent written and verbal communication skills in English Highly developed process-oriented skills for troubleshooting problem solving and issue resolution Good teaming skills with a passion for building a positive culture where we leave our ego at the door Ability to work in a fast-paced highly collaborative environment and function in global arenas Excellent analytical skills and strong attention to details Basic ability to read and understand Java C any programming language and experience in reading and analyzing Java stack traces and exceptions Intermediate to advanced level understanding of networking fundamentals and the TCP IP model Intermediate to advanced level experience with databases SQL NoSQL Oracle Postgres Mysql SQL Server SAP Hana Experience building or troubleshooting APIs Understanding of Data Warehousing fundamentals and concepts Experience in various operating systems such as Windows UNIX Linux Comfortable navigating Github and submitting Pull Requests LI-DB1 Perks and Benefits 100 employer-paid medical insurance Generous paid time-off policy PTO plus paid sick time inclusive parental leave policy holidays and volunteer days off RSU stock grants Professional development and training opportunities Company virtual happy hours free food and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents May vary by country and worker type - please reach out to your recruiter for more information We re honored to be valued at over 5 6 billion but more importantly we re proud of our core values of Get Stuck In Do the Right Thing and One Team One Dream Read about us in Forbes Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds experiences and identities Fivetran promotes diversity equity inclusion belonging through attracting recruiting developing and retaining a diverse workforce not only because it is the right thing to do but because it helps us build a world-class company to better serve our customers our people and our communities We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process If you require accommodations at any stage of the process due to a disability medical condition or any other circumstance please don t hesitate to submit your request We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience Your request and any information provided will be kept confidential and will not impact your candidacy We look forward to hearing from you and accommodating your needs to the best of our ability

📌 Customer Support Engineer I (Karnataka)
🏢 Fivetran
📍 Karnataka