Job Title Customer Support Executive - NVOCC Freight Forwarding Job Summary We are looking for a proactive and customer-focused Customer Support Executive to manage and support the logistics and documentation needs of our clients in the NVOCC and Freight Forwarding domain The candidate will be responsible for handling day-to-day communication coordinating with internal teams and external partners and ensuring high customer satisfaction through timely and accurate support Key Responsibilities 1 Customer Interaction Communication Respond promptly to customer inquiries via email phone or in person Provide information about shipping schedules container availability freight rates and documentation Handle customer complaints or service issues professionally and ensure timely resolution 2 Booking Documentation Coordinate and process bookings for imports and exports with shipping lines and agents Prepare and verify shipping documents e g Bill of Lading Shipping Instructions Invoice Packing List Ensure all documentation complies with international trade regulations and customer requirements 3 Operations Coordination Coordinate with operations documentation and sales teams to ensure smooth cargo movement Follow up with shipping lines transporters and port customs authorities as needed Track shipments and provide timely updates to customers 4 Data Entry System Updates Maintain updated records in the internal logistics systems ERP TMS CRM Generate reports related to shipments delays or customer feedback as required 5 Client Relationship Management Build strong relationships with existing clients to ensure repeat business Identify opportunities for upselling or additional services e g warehousing customs clearance Key Skills Qualifications Bachelor s degree in Logistics Commerce Business Administration or related field 1-2 years of experience in NVOCC or Freight Forwarding customer service preferred Proficiency in MS Office Excellent communication skills spoken written in English additional languages are a plus Solid problem-solving multi-tasking and customer service orientation Job Type Permanent Pay 18 000 00 - 24 000 00 per month Work Location In person

📌 Nvocc & Fright Forwarding - Customer Support Executive (Tamil Nadu)
🏢 Sea Hawk Lines
📍 Tamil Nadu