Job Title Customer Service Sales Executive Company Optiontown Software Pvt Ltd Location Pitampura Delhi Experience Minimum 2 Years Employment Type Full time Day shift Industry Travel E-commerce Airline Technology About Optiontown Optiontown is a global travel-tech company that originated from MIT in 2003 We offer innovative airline subscription and ancillary products that transform the way people travel With a strong international presence we partner with leading airlines to deliver smarter and more flexible travel experiences Job Summary We are seeking a dynamic and customer-focused professional with at least 2 years of experience in customer service and sales The ideal candidate will handle customer queries promote services resolve issues efficiently and help grow revenue by up-selling and cross-selling Optiontown products Key Responsibilities Respond promptly to customer inquiries through calls emails and chat Provide detailed information about Optiontown s services offers and features Assist with bookings modifications upgrades and cancellations Actively promote relevant products services to boost conversions and revenue Resolve customer concerns with professionalism and ensure satisfaction Maintain accurate records of interactions using internal CRM tools Meet daily weekly targets for service quality and sales performance Collaborate with internal teams for seamless customer support and issue resolution Required Skills Qualifications Minimum 2 years of experience in a customer service and or sales role Excellent communication skills in English - both spoken and written Strong customer handling and problem-solving skills Ability to up-sell and cross-sell in a service-oriented way Familiarity with CRM systems and MS Office applications Experience in the travel airline or e-commerce industry will be an advantage Bachelor s degree in any stream preferred in hospitality travel or business What We Offer Competitive salary performance-based incentives Opportunity to work on global airline projects Supportive work environment and growth opportunities in a leading travel-tech firm Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Paid sick time Paid time off Experience B2B sales 1 year Required Language English Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Service/sales Executive (New Delhi)
🏢 Optiontown Software
📍 New Delhi