Skill required Talent Acquisition - HR Delivery Strategy Designation HR Service Delivery Analyst Qualifications Any Graduation Years of Experience 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do o Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100 issue resolution and 100 customer satisfaction o Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails chats o Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams o Strive and achieve SLA target and business outcome indicators defined by the client o Receive inbound Calls Emails Chats and ensure that cases and interactions are logged correctly in the required tool o Provide recruitment support to candidates fresh applicants rehire as per defined processes o Walk customers Provide navigational support on self service portal o Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines o Place outbound calls to customers when required in line with Client Company guidelines o Work productively whilst maintaining exceptional call data quality standards in line with targets o Contribute to the team through open and regular communication with peers supervisors o Adhere to all company or departmental policies and procedures personnel and operational o Keep the process repositories like DTPs Knowledgebase SharePoint updated with the current process o Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System Service Now preferred ERP systems Microsoft Office Suite and Internet Explorer o Good technical aptitude with an ability to learn quickly o Excellent verbal and written communication skills o Typing speed - 50 words per minute What are we looking for o Able to work on a flexible basis as determined by the business needs o Ability to work under pressure o Team worker o Positive Attitude o Quick Learner o Punctual and Disciplined o Good Communication skills o Customer Focussed o Results driven o High standards of Integrity o Shift will be in any of United States of America time zones o Open to work in rotating work week Mon-Fri Tue-Sat Wed-Sun o o o o o o Any graduate from Govt recognized universities Roles and Responsibilities oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on recent assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team with a focused scope of work o Please note that this role may require you to work in rotational shifts Any Graduation

📌 Hr Service Delivery Analyst-voice (Maharashtra)
🏢 Accenture
📍 Maharashtra