Job Title BRIM Solution Maintenance SpecialistSummary of the Role In this role you support the reliability and improvement of critical SAP BRIM platforms by combining technical expertise with collaboration across teams and suppliers You value service quality structured problem solving and continuous learning within a complex operational environment Scope and Responsibilities You bring a collaborative and customer focused approach to your work can operate independently while working across processes and represent Amadeus positively through professional interactions You contribute to service quality through reliable delivery and continuous improvement Scope As a BRIM Solution Maintenance Specialist you are accountable for the technical aspects of maintenance support and operations within the SAP Billing and Revenue Innovation Management BRIM components you specialize in This includes understanding how technical components such as Customer Relationship Management CRM Subscription Order Management SOM SAP Convergent Charging CC and SAP Convergent Invoicing CI integrate within the broader Amadeus workplace You contribute to monitoring operations and technical service improvements focusing on reliability and sustainability Tools and methodologies commonly used in this role include ServiceNow Agile Scrum SAP Control M and Jira Responsibilities Manage incidents and problems including investigation coordination and resolution activities Maintain current knowledge of the technical aspects of supported applications and collaborate with solution teams to ensure effective and sustainable resolutions including complex incidents requiring development involvement Take an active role in problem management performing root cause analysis and working with Service Delivery Managers and solution teams to log prioritize and implement improvements Identify and contribute to automation initiatives that improve internal efficiency and reduce resolution times Collaborate with suppliers programs and project teams to ensure technical quality readiness for support following deployments and alignment with Information Technology Infrastructure Library ITIL best practices Qualifications Requirements At least 6 years relevant SAP consulting or industry experience Significant hands on experience in SAP consulting or industry roles particularly in support or operational contexts Experience in support operations or monitoring including problem management and root cause analysis Functional configuration and design experience with SAP Billing and Revenue Innovation Management BRIM Hybris Billing including exposure to Convergent Charging CC Convergent Invoicing CI or Subscription Order Management SOM Experience working with SAP S 4HANA and SAP integrations Bachelor s degree or equivalent practical experience What We Can Offer You A critical mission and purpose - At Amadeus you ll power the future of travel with meaningful impact A truly global DNA - Work in an environment that values diversity and collaboration across cultures Great opportunities to learn - Continuous learning through on-the-job experiences and formal programs A caring environment - We foster a culture that supports professional growth and personal well-being A complete rewards offer - Attractive compensation packages including salary bonus and health benefits A flexible working model - Work in ways that help you thrive A diverse equitable and inclusive community - We are committed to creating a culture of belonging Diversity Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment attracting the best talent from all backgrounds and as a role model for an inclusive employee experience Amadeus is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to gender race ethnicity sexual orientation age beliefs disability or any other characteristics protected by law

📌 Brim Solution Maintenance Specialist (Karnataka)
🏢 Important Business
📍 Karnataka