At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life At Medtronic we are working to improve how healthcare addresses the needs of more people in more ways and in more places around the world As one company we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team Digital Technologies is Medtronic s Business Unit implementing cutting-edge AI technology and computer vision in the operating room OR and surgical training Our goal is to deliver safer surgery around the world Our Touch Surgery E cosystem solution is an innovative video management data analytics an d livestream platform for hospitals that includes the DS1 computer our first OR device allowing surgeons OR team members and trainees to securely access videos of their procedures shortly after surgery As we expand our Touch Surgery E cosystem solution this is an exciting opportunity to join the company The Technical Services and Ongoing Support Specialist TSOS within the Customer Success team is responsible for providing remote and in selected circumstances on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication As part of a Customer Success team your responsibilities will follow the customer journey including technical support during pre-sales implementation Go-live and post-Go live Y o u ll b e a part of a Global team and a key partner to sales pr oduct a nd engineering teams In order to b e the perfect candidate you need to have a positive attitude robust project management skills and be an effective communicator to various stakeholder groups being able to adapt to change in a dynamic environment A Day in the Life Assist in the deployment and maintenance of our surgical video ecosystem Maintain a deep understanding of surgical video management systems Act as a primary point of contact and issue triage resolution for our live customers Assist in the design and refinement of our technical support structures in line with our overall global support strategy Timely issue resolution and troubleshooting both remotely and through some localized field support Support of the implementation team including onsite pre-installation surveys installation maintenance and upgrades Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer Must Have s 5 years of relevant experience as a technician field service or customer support role Experience troubleshooting software issues and communicating effectively with customers Experience with network infrastructure and technologies including IP address assignment and firewall configuration management Proven ability to configure and troubleshoot devices to connect to customer NTP DNS and proxy servers Experience leveraging device logs or other debugging methods to remotely diagnose issues Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements Excellent verbal and written communication skills Nice to Haves Preferable knowledge of video streaming and imaging technologies Experience with Cloud based solutions preferably AWS with knowledge of basic system architecture services and tools available Strong computer skills and experience with ERP Jira ServiceNow or ServiceMax Education- Any full time graduate About Medtronic Bold thinking Bolder actions We are Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 90 000 passionate people Powered by our diverse knowledge insatiable curiosity and desire to help all those who need it we deliver innovative technologies that transform the lives of two people every second every hour every day Expect more from us as we empower insight-driven care experiences that put people first and better outcomes for our world In everything we do we are engineering the extraordinary Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage This position is eligible for a short-term incentive called the Medtronic Incentive Plan MIP About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 95 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary

📌 Principal Technical Services Support Specialist (Maharashtra)
🏢 Medtronic
📍 Maharashtra