Job Title Operations Manager - Location Mumbai Powai Job Type Full-time This role requires managing front desk operations for a busy dental and dermatology clinic while actively converting inquiries into booked clients through persuasive communication and upselling services Key Responsibilities Conversion of patients on desk social media through references Upsell Dental procedures Upsell Dermatology procedures Greet patients warmly handle check-ins check-outs and maintain a clean welcoming reception area Schedule confirm reschedule or cancel appointments using clinic software send reminders to reduce no-shows Answer phones emails and inquiries professionally identifying client needs to convert leads into appointments by explaining treatment benefits Upsell dental procedures e g whitening implants derma services e g facials lasers during interactions to boost revenue Update patient records process payments verify insurance and manage billing accurately Coordinate with dentists dermatologists and staff for smooth patient flow and inventory management Required Qualifications Graduate in related field preferred 1-2 years experience as a receptionist in dental derma or clinic setting sales customer service background a plus Proficiency in MS Excel clinic management software and basic accounting Essential Skills Excellent verbal written communication and active listening to build rapport and overcome objections Solid sales orientation ability to upsell services ethically and convert inquiries e g symptom discussions into bookings Multitasking empathy and a positive demeanour in a fast-paced environment Job Type Full-time Pay 35 000 00 - 40 000 00 per month Work Location In person

📌 Operation Manager (Maharashtra)
🏢 Indian Dental Derma Assurance
📍 Maharashtra