Job Summary We are seeking a proactive and customer-focused Client Counselor Telecaller to join our Skin Hair Clinic The role involves handling client inquiries providing treatment information booking appointments conducting follow-ups and supporting clients throughout their treatment journey The ideal candidate must have excellent communication skills a pleasant personality and the ability to convert inquiries into consultations Key ResponsibilitiesClient Communication Counseling Handle incoming calls WhatsApp messages website leads and social media inquiries Understand client concerns related to skin hair and cosmetic procedures Provide accurate information on treatments pricing packages and procedures Explain treatment advantages processes and pre post-care guidelines Convert inquiries into clinic visits and consultations Telecalling Lead Management Conduct outbound calls to follow up on leads and past inquiries Maintain and update CRM or lead management systems Ensure timely follow-ups to maximize appointment bookings Achieve monthly conversion and sales targets Patient Experience Support Greet and assist walk-in clients ensure a positive clinic experience Coordinate with dermatologists and therapists for seamless client flow Explain treatment plans recommended by doctors to clients Follow up with clients after consultations and treatments for feedback and retention Administrative Operational Tasks Schedule appointments and manage daily clinic calendars Maintain client records and documentation Provide reports on lead conversion monthly sales and client satisfaction Assist in promotional activities events and marketing campaigns when required Skills Qualifications Minimum 1-3 years of experience in telecalling counseling customer service or hospitality Healthcare Beauty Wellness preferred Excellent verbal communication and persuasive skills Strong ability to build rapport and handle objection Good knowledge of skincare haircare treatments training will be provided Basic computer knowledge experience with CRM lead management tools Pleasant personality patience and a client-focused approach Job Type Full-time Pay 12 000 00 - 15 000 00 per month Work Location In person

📌 Client Councillor/ Telecaller (Kerala)
🏢 Alpha heal Institute of Medical Cosmetology & Aesthetic Medicine
📍 Kerala