Job Title Customer Delight Manager Location Kanpur Industry Solar Energy About the Role We are looking for a proactive customer-centric and energetic Customer Delight Manager to ensure a seamless positive and high-quality experience for every customer engaging with our solar products and services The ideal candidate will take full ownership of customer satisfaction handle escalations ensure timely installation service delivery and build long-term customer relationships Key Responsibilities1 Customer Experience Satisfaction Ensure every customer receives a smooth professional and satisfying experience from onboarding to post-installation Conduct regular follow-ups with customers to ensure installation quality service satisfaction and performance expectations Resolve customer queries within defined TAT and ensure zero communication gaps Maintain a high Customer Satisfaction Score CSAT Net Promoter Score NPS 2 Service Coordination Issue Resolution Coordinate with installation teams service engineers vendors and sales teams to ensure timely resolution of issues Monitor and track installation progress service tickets and maintenance requests Handle customer complaints and escalations with professionalism and empathy Ensure proper documentation complaint logs and closure reports 3 Relationship Building Retention Build trustworthy and long-term relationships with customers to promote loyalty and referrals Educate customers about solar system maintenance AMC warranty terms and performance monitoring Identify opportunities for customer upsell cross-sell AMC upgrades additions 4 Process Improvement Analyse customer feedback to identify pain points and propose process improvements Implement service quality standards and monitor their adherence Collaborate with tech and operations teams to optimize customer journey 5 Compliance Reporting Ensure all customer interactions comply with company guidelines safety standards and industry regulations Prepare daily weekly MIS reports on service performance customer satisfaction and priority cases Maintain accurate records of customer lifecycle and service activities Required Skills Qualifications Bachelor s degree MBA preferred 2-5 years of experience in customer service client relations or service operations experience in Solar Industry is a strong plus Excellent communication skills Hindi English Robust problem-solving ability and customer-first mindset Ability to coordinate with multiple teams and manage field operations Tech-savvy with experience using CRM tools service dashboards or ticketing systems Ability to work under pressure while maintaining professionalism Key Competencies Customer Empathy Ownership Proactive Follow-up Conflict Resolution Time Process Management Coordination Execution Positive Attitude Reliability Salary Range Competitive salary based on experience performance incentives Job Types Full-time Permanent Pay 10 000 00 - 14 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Customer Support Associate (Uttar Pradesh)
🏢 SUN SHARE ENERGY
📍 Uttar Pradesh