Ready to take your ServiceNow career to the next level We re looking for an experienced ServiceNow Business Analyst to join our team in Pune In this role you ll play a key part in shaping customer outcomes on complex ServiceNow projects working closely with clients to capture business processes define strategies and drive successful implementations This is an on-site role based in Pune - ideal for professionals who are immediately available and ready to make an impact What You ll Be Doing Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective Understanding customer needs defining strategies and recommending improvements for efficiency and effectiveness Owning business requirements and managing client priorities Conducting impact analyses on existing processes and functions Producing functional specifications wireframes and mock-ups for delivery teams Partnering with technical teams to run demos and show-and-tells for end users Supporting test script creation facilitating UAT and securing client sign-off What You Bring 4-7 years experience in a business analyst or related role Strong knowledge of business process architecture principles cloud-based platforms Exposure to ServiceNow preferred and technology workflows like ITSM CSM and ITOM desirable Strong facilitation leadership and problem-solving skills Excellent verbal and written communication Ability to work in a matrixed fast-changing environment A proactive mindset with strong relationship management and customer satisfaction focus Education Certifications Bachelor s degree in Computer Science Computer Engineering Information Systems or equivalent work experience ServiceNow Certified System Administrator CSA required ServiceNow Certified Implementation Specialist CIS preferred ITIL Foundations certification preferred Willingness to continue ServiceNow education with certifications and accreditations What s In It for You Market-competitive salary Opportunities to earn further ServiceNow certifications and accreditations Exposure to diverse global projects with leading-edge technologies A collaborative supportive and growth-focused environment Who Are We ESP Global Services has been providing customized 24 7 Global IT support solutions since 1992 Expertly managed by a dedicated service delivery team we deliver day-to-day support via on-site engineers responsive visiting engineers and multi-lingual service desk coordination managing thousands of tickets every day for more than 200 customers worldwide Our customer-centric ITIL-aligned and ISO-accredited approach makes us a trusted partner in fast-paced evolving industries We are a global community of exceptional people working with one vision to exceed expectations and delight customers every time ESP Global Services is proud to be an equal opportunity employer Immediate joiners in Pune preferred Apply today and be part of our transformation journey

📌 Servicenow Business Analyst - Pune, India (Maharashtra)
🏢 India
📍 Maharashtra