Key Responsibilities Respond promptly to customer inquiries via WhatsApp Facebook Messenger Instagram DMs and phone calls Provide accurate information about courier services rates tracking details pickup delivery times and documentation Record and update customer interactions in the system or CRM Escalate complex issues to the appropriate internal departments when necessary Maintain a skilled and friendly tone in all customer communications Monitor and manage real-time communication channels during working hours Assist in booking pickups and guiding customers through service procedures Follow up with customers to ensure issues are resolved and maintain high customer satisfaction Job Type Full-time Pay 10 000 00 - 15 000 00 per month Benefits Health insurance Work Location In person
📌 Meta Specialist – Customer Service (Maharashtra)
🏢 cargo force
📍 Maharashtra
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