Job Title Customer Care Executive Location On Site Experience 2-3 Years Industry Consumer Electronics Department Customer Support Operations About the Role We are looking for a proactive and customer-focused Customer Care Executive to join our consumer electronics team The ideal candidate should have excellent communication skills strong product understanding and the ability to resolve customer issues with empathy and efficiency You will be the first point of contact for customers and play a key role in building brand trust and loyalty Key Responsibilities Handle inbound and outbound customer queries via phone email chat and social channels Provide product information troubleshooting assistance and usage guidance for consumer electronics products Register and track customer complaints warranty claims and service requests Coordinate with internal teams service center logistics technical team to ensure timely resolution Follow up with customers to ensure satisfaction and closure of issues Maintain accurate records of interactions and update CRM systems Identify and report recurring issues escalate critical cases to senior support or tech teams Upsell or cross-sell relevant products or services if applicable Ensure adherence to SLAs quality guidelines and company policies Contribute to continuous improvement of customer care processes Skills Qualifications Bachelor s degree in any field 2-3 years of experience in customer support preferably in consumer electronics Strong communication and interpersonal skills Ability to understand technical product specifications training will be provided Problem-solving attitude with strong ownership of customer issues Familiarity with CRM software and ticketing tools Patience empathy and a customer-first mindset Key Competencies Customer Empathy Active Listening Troubleshooting Ability Time Management Conflict Resolution Product Knowledge Electronics Why Join Us Work with a quick-growing consumer electronics brand Opportunities for learning certification and career growth Dynamic work environment focused on customer delight Competitive salary performance incentives Job Type Full-time Pay 400 000 00 - 500 000 00 per year Benefits Health insurance Paid sick time Work from home Work Location In person

📌 Customer Care Executive (Karnataka)
🏢 LitSpark Solutions
📍 Karnataka