Respond to customer inquiries via chat and email in a timely professional and friendly manner Provide accurate information about products services policies and procedures Troubleshoot and resolve customer issues with a problem-solving mindset Escalate complex issues to senior support teams when necessary Maintain detailed records of customer interactions in the CRM system Meet or exceed daily and weekly performance targets response time resolution rate CSAT scores etc Provide feedback to improve customer experience and internal processes Stay updated on company products services and system updates Excellent written communication skills in English Other languages if required Ability to multitask and manage time effectively in a fast-paced environment Strong problem-solving skills and attention to detail27-07-2025 Job Type Full-time Pay 14 000 00 - 17 000 00 per month Perks Provident Fund Schedule Day shift Work Location In person Speak with the employer 91 (phone hidden)