Join the digital revolution with ERBrains Business Solutions where we re not just transforming businesses - we re shaping the future of digital innovation About us At ERBrains we re all about driving business transformation and re-engineering processes to pave the way for tomorrow s digital landscape Our expertise spans ERP Consulting Implementation and Managed Services utilising cutting-edge platforms which includes ERP Consulting Implementation and Managed Services using Microsoft Dynamics 365 Cloud Consulting Microsoft Azure and Microsoft Dynamics 365 With a powerhouse team of over 120 professionals across ERBrains India Dubai UAE and the USA and over a decade of Microsoft Gold Competency in IT Service Management we re primed to lead the charge into tomorrow s digital era Role Purpose The Delivery Manager will be responsible for ensuring the successful execution of all client projects and internal initiatives within defined timelines budgets and quality standards This role involves end-to-end project governance resource planning customer engagement and cross-team coordination The Delivery Manager will work closely with practice heads sales finance HR and project teams to ensure smooth delivery and customer satisfaction Key Responsibilities Project Delivery Governance 1 Ensure the delivery of projects and operations within the budgets assigned by practice heads for each business unit 2 Oversee project execution track milestones ensure quality delivery and escalate issues risks proactively 3 Conduct cadence calls with customers weekly bi-weekly as per governance model to review project progress risks and dependencies 4 Participate in requirement gathering workshops configurations training UAT and go-live phases alongside the project team 5 Oversee support projects ensuring SLA compliance and handling escalations effectively Resource Team Management 6 Work with practice heads and HR team on resource requirement identification based on forecasted projects supporting hiring and onboarding processes 7 Review timesheets weekly to monitor utilization identify red flags and provide feedback to ensure optimal resource allocation 8 Review and consolidate support project timesheets for submission to customers and secure acceptance 9 Provide coaching guidance and direction to project managers and consultants where required Financial Contractual Oversight 10 Collaborate with the finance team on project contracts financial milestones and billing cycles 11 Communicate milestone achievements to finance for invoicing and track project profitability 12 Support practice heads in budget reviews proposal validations and financial planning for projects Sales Presales Collaboration 13 Work closely with the sales and operations teams to support discovery calls proposal reviews RFP responses and client presentations 14 Provide delivery insights during presales to ensure feasible project scope and timelines Reporting Communication 15 Submit periodic project progress reports to practice heads COO and CEO highlighting key achievements risks and upcoming milestones 16 Maintain accurate project records in internal project management systems Planner CRM etc 17 Drive adoption of project management best practices and ensure consistent usage of internal tools across teams Other Responsibilities 18 Manage and monitor internal IT projects for smooth business operations 19 Ensure compliance with company standards quality practices and governance frameworks 20 Willingness to travel domestically and internationally for customer workshops project governance or escalations as needed Required Skills Competencies7-10 years of project delivery management experience in ERP CRM projects Microsoft Dynamics 365 F O BC CE highly desirable Strong knowledge of project management methodologies Agile Waterfall Hybrid Excellent communication negotiation and stakeholder management skills Proficiency in project planning tools MS Planner MS Project Jira or similar and CRM systems Hands-on ability to coordinate across multiple projects teams and geographies Strong financial and commercial awareness to manage budgets profitability and contract terms Problem-solving mindset with the ability to handle escalations diplomatically Preferred QualificationsPMP Agile certification Experience in managing multi-country ERP CRM projects Prior experience working with Microsoft Partner ecosystem What We OfferOpportunity to work across multiple Microsoft Dynamics 365 practices F O BC CE Direct visibility with practice heads COO and CEO Domestic and international exposure with high-profile clients Join a energetic and innovative team shaping the digital future working on global projects across diverse industries collaborating with top-tier talent and industry leaders and growing your career in an environment that values innovation agility and continuous development Please note due to the high volume of inquiries we may not be able to respond individually to every applicant Rest assured our team will make every effort to respond as promptly as possible