Job Overview:
We are looking for a Customer Care Executive cum Store In-Charge with 25 years of experience to manage daily boutique operations and provide exceptional customer service. The role includes managing walk-in clients, driving sales, coordinating orders, maintaining visual merchandising standards, and ensuring a smooth consultation-to-delivery process while upholding a premium in-store experience.
Key Responsibilities:
- Deliver personalized and outstanding customer service
- Maintain high standards of visual merchandising and store presentation
- Manage customer bookings, appointments, and timely follow-ups to ensure satisfaction and repeat business.
- Understand client needs, explain product features, and assist with selections
- Handle customer inquiries, returns, exchanges, and resolve complaints effectively
- Coordinate order placements, handle billing and deliveries.
- Oversee store cleanliness, product displays, and daily operations
- Drive sales performance and ensure customer satisfaction
Requirements:
- Minimum 2-7 years of experience in customer service or store handling.
- Excellent verbal and written communication skills.
- Knowledge of visual merchandising principles
- Proven experience in retail/boutique management
- Strong customer handling and problem-solving skills.
- Well-organized, Attention to detail, proactive attitude and good organizational skills.
- Valuable computer knowledge (Email and MS Office).
- Qualified appearance and customer-friendly attitude.
- Sales-driven and customer-focused
Preferred:
- Experience in managing appointment-based customer flow.
- Background in retail/showroom or similar industries.
- Ability to work independently and handle store responsibilities end-to-end.
Application Process:
Interested candidates are invited to submit their resume along with a cover letter detailing their interest in the role and relevant experience.
or mail to us:
[email protected]
📌 Customer Care Executive cum Store In Charge (Chennai)
🏢 Thenmozhi Designs
📍 Chennai