Location: Chennai is preferred
About the Role The client is in the midst of a major enterprise technology modernization effort: consolidating legacy CRM and telephony systems into a unified enterprise CRM platform serving hundreds of member-facing staff across the credit union
Were looking for a Senior Quality Engineer to own quality assurance and test strategy for this program from requirements through pilot rollout and full production cutover ensuring the platform is reliable, data-accurate, and ready for enterprise-scale adoption
What Youll Do Own end-to-end test strategy and test planning for the eCRM program, covering functional, integration, regression, data-migration, and user-acceptance testing
Design and execute test cases validating CRM-to-telephony integration points (call routing, screen-pop, click-to-dial, activity logging, and interaction history sync) to ensure data integrity across systems
Build and maintain a test plan aligned to phased pilot rollout partnering with the program team on user segmentation, license counts, and training cohort sequencing to ensure each pilot wave is quality-gated before expansion
Develop and maintain automated regression test suites to protect core CRM/telephony workflows as the platform evolves, reducing manual retesting burden across releases
Lead defect management: triage, prioritization, root-cause tracking, and coordination with development and vendor teams through resolution
Validate data migration and consolidation accuracy as legacy CRM and telephony records are merged into the new setting, including reconciliation against source systems
Partner with business stakeholders and end users during UAT to translate real-world workflows into test coverage, and to sign off on pilot and production readiness
Document test results, quality metrics, and readiness assessments at each implementation milestone
What You Bring 5+ years in software quality assurance/test engineering, including at least 2+ years testing CRM platforms (Dynamics 365 preferred) and/or contact center or telephony systems
Strong hands-on experience with both manual and automated testing; proficiency with test automation tools and test management platforms (eg, Azure DevOps or similar)
Solid understanding of system integration testing comfortable validating data flow and business logic across multiple connected platforms, not just a single application
Experience testing data migration/consolidation projects, including reconciliation and validation methodology
Familiarity with API testing (REST/SOAP) and ability to read basic integration/middleware configurations (eg, Power Automate, Azure Logic Apps, or similar)
Excellent written communication skills; ability to produce clear test documentation and readiness reports for both technical and business stakeholders
Experience in a regulated industry (financial services or credit union preferred), with attention to data privacy and compliance considerations in testing approach
Nice to Have Bachelors degree in Computer Science, Information Systems, or related field, or equivalent practical experience
Direct experience with D365 CRM, ACS or another cloud contact center platform
Experience supporting phased/pilot-based enterprise rollouts rather than single-cutover implementations
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Senior QA Engineer (Chennai)
🏢 Aziro
📍 Chennai