Roles and Responsibilities

International Domestic Call Centre Email/Chat/Voice

About the Role

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Responsibilities

- Manage inbound calls, chats, and emails.
- Manage tickets and update customer information in the database during and after each call.
- Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
- Handle customer complaints,



provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Act as a liaison between the delivery team, customers, and vendors.
- Engage in problem-solving and process improvement.
- Develop strategies to ensure judicial usage of resources and timely delivery.
- Manage KYC and documentation of customers for smooth order processing.

. NO target based calling

Desired Candidate Profile

WhatsApp number (phone hidden)

Call (phone hidden)

Domestic and International call Center

No Fees

Age Limit 18 to 32

Graduate any degree or diploma can apply

Perks and Perks

Salary 15000 to 35000 and incentive 1 lakh

📌 Call Center Fresh/Exp !! International !! Domestic!! (Kochi)
🏢 Best Placement Services
📍 Kochi