Desktop Support Engineer - L1 - Chennai - Immediate Joiners Preferred

Key Responsibilities:

- Provide Level 1 technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows OS, MS Office, Outlook, and basic hardware/software issues.
- Install, configure, and maintain desktops, laptops, and applications.
- Resolve user issues related to LAN, Wi-Fi, VPN, and basic network connectivity.
- Manage user accounts, password resets, and basic Active Directory tasks.
- Log, track, and update incidents using ITSM tools (ServiceNow/Remedy/Jira).
- Escalate unresolved issues to L2/L3 support teams.
- Ensure timely resolution of tickets as per SLA and provide excellent end-user support.

Required Skills:

- Windows 10/11
- MS Office 365 & Outlook
- Basic Active Directory
- Hardware & Software Troubleshooting
- Basic Networking (LAN/Wi-Fi/VPN)
- ITSM/Ticketing Tools
- Valuable Communication & Customer Service Skills

📌 Desktop Support Engineer (Chennai)
🏢 ValuePoint
📍 Chennai