What You'll Do

- Own end-to-end test strategy and test planning for the eCRM program, covering functional, integration, regression, data-migration, and user-acceptance testing.
- Design and execute test cases validating CRM-to-telephony integration points (call routing, screen-pop, click-to-dial, activity logging, and interaction history sync) to ensure data integrity across systems.
- Build and maintain a test plan aligned to phased pilot rollout partnering with the program team on user segmentation, license counts, and training cohort sequencing to ensure each pilot wave is quality-gated before expansion.
- Develop and maintain automated regression test suites to protect core CRM/telephony workflows as the platform evolves, reducing manual retesting burden across releases.
- Lead defect management: triage, prioritization, root-cause tracking, and coordination with development and vendor teams through resolution.
- Validate data migration and consolidation accuracy as legacy CRM and telephony records are merged into the new setting, including reconciliation against source systems.
- Partner with business stakeholders and end users during UAT to translate real-world workflows into test coverage, and to sign off on pilot and production readiness.
- Document test results, quality metrics, and readiness assessments at each implementation milestone.

What You Bring

- 5+ years in software quality assurance/test engineering,



including at least 2+ years testing CRM platforms (Dynamics 365 preferred) and/or contact center or telephony systems.
- Strong hands-on experience with both manual and automated testing; proficiency with test automation tools and test management platforms (e.g., Azure DevOps or similar).
- Solid understanding of system integration testing comfortable validating data flow and business logic across multiple connected platforms, not just a single application.
- Experience testing data migration/consolidation projects, including reconciliation and validation methodology.
- Familiarity with API testing (REST/SOAP) and ability to read basic integration/middleware configurations (e.g., Power Automate, Azure Logic Apps, or similar).
- Excellent written communication skills; ability to produce clear test documentation and readiness reports for both technical and business stakeholders.
- Experience in a regulated industry (financial services or credit union preferred), with attention to data privacy and compliance considerations in testing approach.

Nice to Have

- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience.
- Direct experience with D365 CRM, ACS or another cloud contact center platform.
- Experience supporting phased/pilot-based enterprise rollouts rather than single-cutover implementations.

📌 Software Test Engineer (CRM Testing) (Pune)
🏢 Aziro
📍 Pune