Job Description Manager / Senior Manager HR Shared Services (HRSS Transformation)

Location: Bangalore / Chennai

Employment Type: Full-Time
Function: Human Resources HR Shared Services (HRSS)

. We are looking for an experienced Manager / Senior Manager HR Shared Services (HRSS) to lead HRSS transformation initiatives, standardize global HR processes, and drive operational excellence across the HR Shared Services function.

Key Responsibilities

- Lead and drive end-to-end HR Shared Services (HRSS) transformation initiatives, including process redesign, automation, and continuous improvement.
- Identify opportunities to simplify, standardize, and optimize HR processes across the employee lifecycle.
- Partner with HR COEs, HRBPs, Technology, Payroll, and Operations to implement scalable HR service delivery models.
- Drive digital transformation by leveraging HR technologies, workflow automation, self-service platforms, and HRMS tools.
- Establish and monitor HR Service Delivery KPIs, SLAs, and operational dashboards.
- Analyze HR metrics to identify trends, improve service quality, and enhance employee experience.
- Lead process improvement initiatives using Lean, Six Sigma, or continuous improvement methodologies.
- Ensure compliance with HR policies, governance standards, and statutory requirements.
- Manage stakeholder relationships across business functions and global teams.
- Lead change management initiatives associated with HR transformation programs.
- Mentor and develop HR Shared Services teams while fostering a culture of operational excellence.

Required Experience

- 8–12 years of HR experience with significant exposure to HR Shared Services (HRSS).
- Proven experience leading HR transformation initiatives involving technology implementation, process standardization, automation, or global HR service delivery.
- Strong understanding of end-to-end HR operations, including:
- Employee Lifecycle Management
- HR Operations
- Payroll coordination
- Employee Data Management
- Benefits Administration




- HR Compliance
- HR Helpdesk/Case Management
- Experience working with global or large enterprise HR Shared Services environments.
- Strong stakeholder management and cross-functional collaboration skills.

Technical Skills

- Hands-on experience with HRMS platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, PeopleSoft, or similar systems.
- Experience with workflow automation and digital HR solutions.
- Strong HR analytics and reporting capabilities.
- Excellent knowledge of HR dashboards, KPIs, SLAs, and operational metrics.
- Advanced Excel and PowerPoint skills.

Preferred Skills

- HR Shared Services Transformation
- HR Process Excellence
- Global Process Standardization
- Change Management
- Digital HR
- HR Automation
- Continuous Improvement
- Lean / Six Sigma (preferred)
- Project Management
- HR Analytics
- Employee Experience

Education

- MBA/PGDM in Human Resources or equivalent.
- Lean Six Sigma, PMP, or HR Transformation certifications will be an added advantage.

Ideal Candidate Profile

We are looking for professionals who have:

- Successfully led HR Shared Services transformation projects.
- Experience implementing technology-enabled HR processes.
- Robust exposure to HR operations and HR service delivery.
- Excellent analytical and problem-solving capabilities.
- Ability to influence senior stakeholders and drive organizational change.
- Experience working in large organizations with global HR processes.

Compensation

- Designation: Manager / Senior Manager

Interested candidates are requested to share their updated resume at [email protected] along with the following details:

- Updated Resume
- Total Experience
- Relevant HR Shared Services (HRSS) Experience
- Current CTC
- Expected CTC
- Notice Period
- Reason for Job Change
- Current Location
- Willingness to work from the office 5 days a week
- Preferred Work Location: Chennai (Thoraipakkam) or Bangalore (Murugeshpalya)

Work Mode: Full-time | Work From Office (5 Days a Week)

We look forward to hearing from you!

📌 Manager - HR Shared Services : HRSS Transformation (Chennai)
🏢 Omega Healthcare
📍 Chennai