Manage and supervise the call centre team to ensure smooth daily operations Monitor inbound and outbound call performance ensuring adherence to targets and SLAs Develop call scripts communication standards and process guidelines for the team Ensure timely customer follow-up appointment scheduling and service reminders Track and improve customer satisfaction scores first call resolution and service quality Conduct regular training and coaching sessions to enhance team performance Handle escalated customer complaints and ensure quick and effective resolution Prepare daily weekly monthly MIS reports and share with the management team Coordinate with service sales and CRM teams to ensure seamless communication Maintain discipline attendance and productivity of the call centre staff Implement process improvements to increase efficiency and reduce call handling time Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Advantages Health insurance Provident Fund Experience Call center 1 year Preferred Work Location In person

📌 Call Centre Manager (Kollam)
🏢 panachamoottil
📍 Kollam