Education Qualification Any Graduate Engineering Science Skills Primary - Technology Backup Differentiate between Physical and Virtual Tape Libraries in a given workplace 3 - Experienced Secondary - Technology Storage and Backup Roles Backup Administrator 3 - Experienced Primary - Technology Backup Monitoring Virtual tape library performance VTL 3 - Experienced Secondary - Technology Container Technologies Storage containers 3 - Experienced Certification Technology Respective Product Certification Delivery Skills 1 Technology Management Responsible for overall Backup technology management for the business planning and executing new technology rollouts scope expansion and team readiness Manage SOPs Knowledge documents KB articles Implement technical methodology improvement 2 Restoration and other Resolve complex or escalated issues from L2 engineer prepare RCA for major incidents and problem tickets manage DB Server changes upgrades performance tuning patching 3 Triage In the event of an unresolved incident taking longer the L3 engineer is to coordinate with Data Center TDU COE to get help and resolve will also engage and work with respective TAC teams to resolve product-related issues and software bugs 4 Process Compliance Prepare and represent RFC in change advisory board for approval of changes assign approved changes to L2 group to implement Conduct repeat incident analysis to identify proactive problem tickets and work on the permanent fix Gather information from vendor customer analysis from the troubleshooting investigation resolution steps implemented update the tickets regularly Prepare Shift Handover Report Followthrough and execute the various Escalation Matrix Vendor Internal Customer defined Ensure tickets closure post user customer communication Maintain inventory of Network equipment and links Constantly track tickets for SLA adherence and escalate deviations as defined in the process Location India - Bengaluru Created On 11-Aug-2025