Job Title Guest Relationship Executive - Real Estate Location Goregaon Department Guest Services Key Responsibilities 1 Guest Engagement Greet and welcome guests upon arrival providing a warm and personalized experience Address guest inquiries complaints and requests promptly and professionally ensuring guest satisfaction Maintain constant communication with guests providing relevant information about hotel services events and amenities 2 Personalized Service Anticipate and understand guest preferences offering personalized services to enhance their experience Develop and maintain guest profiles to ensure consistent and personalized service during repeat visits 3 Complaint Resolution Actively resolve guest issues or concerns by providing timely solutions escalating when necessary to management Follow up with guests to ensure that their concerns were addressed and that they are satisfied with the outcome 4 Guest Experience Enhancement Coordinate special requests such as room preferences reservations for dining spa appointments transportation etc Suggest and recommend local attractions events or activities that align with the guest s interests Ensure that all guest interactions are aligned with the brand s values and service standards 5 Feedback Collection Reporting Gather feedback from guests through surveys verbal communication or other methods to gauge guest satisfaction and identify areas for improvement Report recurring issues or suggestions to management for continuous improvement 6 Collaboration with Other Departments Work closely with front desk housekeeping food beverage and other departments to ensure guest needs are met Communicate any special guest requirements to relevant departments ensuring smooth delivery of services 7 Administrative Tasks Maintain accurate records of guest interactions complaints and requests in the system Assist with check-ins check-outs and reservation management when needed Job Type Full time Pay 25 000 00 - 30 000 00 per month Work Location In person