Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Software License Management Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary Experienced on implementing Software Asset Management policies Procedures Design service catalogues for Software request management and lifecycle Competent on up to 4 tier 1 publishers Microsoft Oracle IBM VMware SAP any 3 Tier 2 publishers Salesforce Adobe Quest Autodesk Microfocus Citrix Veritas Informatica Expert functional and technical knowledge of ServiceNow SAM Pro Flexera SNOW SLM In-depth knowledge of publisher contracts and use rights Technically strong in creating Out of the box and custom reports and dashboards Expert in conducting SAM maturity assessments and independently provide recommendations and remediations as a Sr consultant Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales Build strong working relationships with clients and colleagues Roles Responsibilities Maintain software publisher licensing information for the assigned publishers i e both entitlements and deployments Analyze software licensing agreements create entitlements summary and summarize use right information from software agreements Importing licenses and agreements into the SAM tool SNOW SLM SAM Pro Flexera Others Update software entitlement and agreement information into the SAM tool Maintain accurate records of software licenses and related assets ensuring compliance with licensing agreements and regulations Develop and implement software license management policies and procedures ensuring adherence to industry best practices and standards Maintain software installation records in SAM tool and perform product normalization Perform license reconciliation in SAM tool Work with internal stakeholders to ensure deployment of software applications are compliant and if not work with the stakeholders to remediate non-compliance Respond to customer queries on software licensing Create customized reports and recommendations to report on SAM function activities Identify cost savings and license re-harvesting opportunities Drive periodic or ad-hoc stakeholder and project meetings Professional Technical Skills Excellent communication skills Expert knowledge in MS Office applications Excel PowerPoint Ability to work in a team workplace Must have Skills Software licensing Software Asset Management Tools Good to Have Skills Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office Excellent command over software licensing and use rights information of tier 1 software publishers i e Microsoft Oracle IBM VMware Adobe Citrix and SAP Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools i e ServiceNow SAMPro Flexera SNOW License Manager Additional Information - This position is based at our Bengaluru office - A 15 years full time education is required CSAM CITAM FlexNet Manager Implementation Administration Flexera Certified IT Asset Management Administrator 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka