DESCRIPTION External job description At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Amazon is seeking Cluster Operations Manager for its Transportation team We re seeking a Cluster Operations manager In this role you will be responsible for Setting up the delivery infrastructure in the city which includes identifying the locations for delivery stations and ensure rapid growth in the delivery infrastructure through out the city Essential Functions Defining building and responsible for the execution of transportation processes right from FC to customers and leveraging our Delivery center network Building capacity in the network by appointing Service Partners and planning IHS points He she maintains relationships with the Service Partners and builds their capability Responsible for Hiring training and building up a highly motivated workforce for the delivery teams with support from HR and training team to meet the operational requirements for the city continuously meeting the high bar on quality and productivity Ensure enough bandwidth in citywide delivery team for peak time delivery management Coordinate with Finance CS FC and Projects team to matters related to city operations Conduct the performance appraisals of the Delivery Center Managers and Channel Relationship Managers and mentor them for handling efficient operations Continuously improve the delivery process and attain a sustained level of delivery performance standard Initiates improvements to enhance quality standards reduce waste and eliminate unnecessary work Analysis of the data reports to identify performance bottlenecks and improve the performance Implement the formal process control and process improvement mechanisms such as Kaizen Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills Ability to communicate and explain to individuals the team what needs to be achieved for the Delivery Center Amazon to achieve its objectives Listening skills Gains input and commitment from all involved in delivering their specific part Ability to set and achieve timelines for tasks Set realistic and stretching performance expectations for self and others Regularly reviews progress and acts to ensure optimal results for the business Strong Bias for great customer service Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Analytical Skills Effectively analyze and interpret information identifying validating the key facts including reviewing alternatives to determine advantages and associated risks BASIC QUALIFICATIONS Graduation MBA Experience in logistics field desirable People management experience Experience in handling field team is highly desirable Experience in handling live operation preferred wherein decisions have to be taken on the spot and actions needs to be initiated right away Knowledge of the city topography is an added advantage Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has Six Sigma Kaizen etc PREFERRED QUALIFICATIONS Masters degree in Operations will be an advantage Solid familiarity with data bases querying and analyzing such as SQL MYSQL Access Exception based reporting etc is considered a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Sr Manager Ops, Amzl, In Amzl (Tamil Nadu)
🏢 Amazon.com
📍 Tamil Nadu