Position Overview Role Senior Customer Support Experience Required 3 years Work Model Work from Office Location Bhopal Madhya Pradesh Industry Preference Candidates with experience in the camera photography or video industry About the Company Company Name IZI Mission To offer premium gadget features at affordable prices Website izicart com Key Responsibilities Develop and implement customer support strategies Oversee multi-channel support chat email voice Drive lead generation and conversion strategies Lead and mentor a customer support team Analyze performance metrics and improve customer experience Collaborate with other departments to align messaging and engagement strategies Address crises and manage customer feedback for service improvements Establish key performance indicators KPIs to assess the effectiveness of support initiatives Analyze metrics to inform continuous improvement efforts Use insights to drive improvements in support processes and overall brand experience Work closely with marketing sales and product teams to ensure alignment in messaging and customer engagement strategies Champion the IZI brand by ensuring all customer interactions reflect the company s values and commitment to customer satisfaction Develop and implement crisis management strategies to effectively address and resolve customer issues ensuring minimal disruption to service Prepare regular reports on customer support performance and brand experience initiatives presenting findings and recommendations to senior management Qualifications Bachelor s degree in Business Marketing Communications or related fields Proven experience in multi-channel support management and team leadership Strong analytical communication and collaboration skills Proficiency in customer support tools CRM Zoho Zendesk HubSpot Service Hub Job Types Full time Permanent Pay Up to 500 000 00 per year Ability to commute relocate Bhopal Madhya Pradesh Reliably commute or planning to relocate before starting work Preferred Application Question s Notice Period Current CTC Expected CTC Experience Inbound voice 1 year Required Outbound voice 1 year Required total work 2 years Required Work Location In person