Guest Relations Welcome guests with a warm and professional attitude Handle guest check-in and check-out as per hotel standards Assist guests with inquiries regarding hotel facilities services and local attractions Ensure prompt handling of guest complaints and escalate when necessary Reservations Administration Manage room reservations via phone email and online portals Maintain updated records of bookings and guest preferences Handle billing invoicing and payments accurately Prepare daily reports for occupancy revenue and guest feedback Communication Coordination Act as a liaison between guests and other hotel departments Ensure smooth communication with housekeeping food beverage and other service areas Maintain effective communication channels with the Front Office Manager Operations Standards Monitor the front desk area to ensure cleanliness and orderliness Follow all SOPs Standard Operating Procedures related to front office operations Maintain guest confidentiality and security of information Uphold grooming standards and maintain skilled appearance Customer Service Excellence Anticipate guest needs and provide personalized services Handle VIP group and long-stay guest arrangements Collect guest feedback and contribute to continuous improvement Job Type Full-time Pay 17 327 00 - 25 000 00 per month Benefits Food provided Health insurance Paid sick time Provident Fund Work Location In person

📌 Front Office Associate (Karnataka)
🏢 37th Crescent Hotel
📍 Karnataka