About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s solid management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives KEY RESPONSIBILITIES The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge requirements based on both user needs and a good understanding of information technology business processes and industry requirements The job progression identifies responsibilities ranging from assisting formulating and defining systems scope and objectives to self-directed activities that result in clients long-term improvements in business processes Provides BU Support resolving issues not requiring extensive business system knowledge Communicates incident status clarifies issues with business partner Escalates incidents to seniors where business process and extensive system knowledge is required Resolves application incidents and problems that require app code and or op modifications such as lower complexity software problem resolution training issues and documentation and data problems requiring moderate business analysis extensive business and or system knowledge Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes Understands and documents business requirements and user requirements to ensure system designs meets business needs Ensures knowledge transfer to the support organization occurs prior to system go-live Schedules and communicates the system go-live date Develops and or update documentations and training materials Ensures IT and SOX compliance is covered Documents functional requirements that describe the system process or product to fulfill business requirements Ability to integrate PPM with external applications Ability to perform administrative activities and perform upgrades whenever necessary WHAT YOU NEED TO SUCCEED MINIMUM QUALIFICATIONS Bachelors degree in computer science Information Systems or related technical field is required 3 Years of relevant experience with Opentext PPM HP PPM MF - Microfocus PPM Clarity PPM SNOW - Service Now PPM Plainview PPM is a must Experience with SQL Python JSP HTML is preferred Prior data engineering experience in developing Relational database managing and developing ETL pipelines AWS stack like AWS S3 AWS Lambda AWS Glue AWS Athena AWS Redshift AWS RDS Aurora A passion for problem solving and developing solutions with lower lead time Solution-oriented and capable of meeting deadlines in a fast-paced environment Strong written and verbal communication skills and be comfortable working in group and individual settings Embraces a people and process first approach to technology projects WHAT WILL GIVE YOU A COMPETITIVE EDGE PREFERRED QUALIFICATIONS Experience working with APIs in Java Script Python Experience with shell scripting AWS platforms like - AWS S3 AWS Lambda AWS Glue AWS Athena AWS Ec2 AWS Amplify AWS Redshift AWS Sage Maker AWS Secrets Manager AWS App sync AWS RDS Aurora Resourceful in finding the data and tools you need to get the job done Not afraid to ask for help when you need it or help ID DELTD04