JOB DESCRIPTION Position Title Marketing Communications Manager Role Type Individual Contributor Company EXL Service Grade Level C1 Division Department Marketing Location India Reporting to Neha Garg VP Marketing Role Overview As the Marketing Communications Manager at EXL you will lead the development and execution of strategic communication programs that engage align and inspire employees across the organization and help enhance the company s brand image and reputation internally and externally This role will act as a key partner to executive leadership HR and business units to deliver timely consistent and compelling messaging that reinforces company culture drives employee engagement manage employer branding initiatives to attract and retain top talent and enables strategic alignment with organizational goals Principal Accountabilities Key Responsibilities Strategic Communication Planning Design and implement an integrated internal communication strategy that supports business priorities transformation agendas and culture initiatives Serve as a trusted advisor to executive leadership on communication planning narrative framing and change messaging Curate leadership messages that inspire engage and connect employees to EXL s mission and goals Translate complex business updates into clear relevant and motivating internal messaging PR and Employer Branding Develop and execute PR strategies to enhance the company s brand image and reputation Create and manage employer branding initiatives to attract and retain top talent Plan and execute external events for the India geo to promote the company s brand and engage with key stakeholders Ensure brand consistency across all communication channels and materials Create compelling messages and content that align with the company s strategic goals and resonate with the target audience Campaign Management Content Development Own the development of high-impact content emails intranet posts videos leadership blogs newsletters FAQs town hall scripts etc Craft tailored communication for key moments business transformation M A change programs and leadership transitions Ensure consistency of voice tone and brand across internal channels Employee Engagement Experience Drive initiatives that foster employee understanding of vision values and goals Partner with HR to support DE I recognition programs and leadership visibility Champion storytelling efforts to showcase employee success innovation and impact Creating and Managing Events Develop and manage events that promote employee engagement and align with the company s strategic goals This includes planning organizing and executing events such as town halls workshops and team-building activities Collaborate with various departments to ensure events are well-coordinated and meet the needs of the organization and are well executed with external partners Monitor and evaluate the success of events gathering feedback and making improvements for future events Channel Management Innovation Optimize use of internal communication platforms intranet Teams Slack Viva engage email newsletters digital signage based on audience profiles to improve communication reach and effectiveness Innovate and introduce new tools formats video podcasts interactive town halls to enhance engagement Implement and manage internal social platforms to create interactive and engaging content Community creation and event management Plan and execute activities and events that foster a sense of community and align with the company s strategic goals Plan and execute internal events that promote employee engagement and align with the company s strategic goals Support businesses and functions on critical events and activities with content editing and experience creation Monitor the performance of each activity event and content and recommend improvements as required for enhanced reach and adoption of communication Measurement Continuous Improvement Define KPIs and feedback mechanisms to assess communication effectiveness open rates engagement scores pulse surveys Translate insights into actionable improvements in strategy and delivery Key Leadership Skills Competencies Exceptional written and verbal communication skills with an ability to simplify inspire and engage Strategic mindset with hands-on execution capability Proven ability to work cross-functionally and influence without authority Robust storytelling content creation and narrative development skills Experience managing executive communications and sensitive messaging High degree of discretion emotional intelligence and cultural sensitivity Ability to connect with people to identify scope for value creation and build strong relationships with internal stakeholders Willingness to work in shifts to ensure effective collaboration with global teams Open to travel within India locations Qualifications 10 - 13 years of experience in internal or corporate communications in a global enterprise B2B services or digital tech experience preferred Hands-on experience on managing events internal and external working with multiple stakeholders with an outcome-driven approach Proven experience working with C-level executives and driving organization-wide communications Proficiency in digital communication tools SharePoint Microsoft 365 suite etc Experience of managing team and working with a project management approach Experience working with creative teams video production or internal branding Bachelor s degree in Communications Journalism Public Relations or related field Master s preferred