Job Title Customer Care Lead Location Madurai Company SIHI Heritage Soil Industries Private Limited Job Type Full-time Experience Required 3 years in customer service with 1 year in a team lead or supervisory role Salary Range 15 000 - 25 000 per month based on experience Industry Ayurveda Personal Care FMCG E-commerce Key Responsibilities Lead and supervise the customer support team WhatsApp calls email and social media Handle escalated queries and ensure swift and satisfactory resolutions Train mentor and motivate team members to meet and exceed KPIs Monitor customer interactions to ensure quality standards are maintained Analyze customer feedback to identify trends pain points and areas for improvement Collaborate with packaging operations and product teams to resolve order or product-related concerns Set up and improve workflows SOPs and reporting systems using tools like Shopify WhatsApp Business API and CRM platforms Manage returns refunds replacements and grievances in compliance with company policies Prepare weekly and monthly customer service performance reports Required Skills Qualifications Bachelor s degree in any discipline preferred in Business Communications or related 3 years of customer service experience with at least 1 year in a team lead supervisory position Proficiency in CRM tools Zoho Freshdesk Shopify inbox etc and Excel Google Sheets Excellent written and verbal communication skills English and Tamil required Empathy patience and problem-solving skills Ability to multitask and prioritize in a fast-paced environment Experience in D2C Ayurveda wellness or e-commerce brands is a strong advantage Preferred Qualities Leadership with a service mindset Quick learner with an attitude to improve systems and workflows Passion for Ayurveda natural living and clean beauty is a bonus What We Offer Opportunity to work with a quick-growing Ayurvedic wellness brand Employee discounts on products Supportive and value-driven work culture Growth and learning opportunities in customer success and brand development Potential to grow into a Customer Experience Manager role Job Type Full time Pay 15 000 00 - 25 000 00 per month Benefits Health insurance Supplemental Pay Performance bonus Yearly bonus Experience Customer relationship management 3 years Preferred Work Location In person Speak with the employer 91 (phone hidden) Application Deadline 30 08 2025

📌 Customer Care Lead (Tamil Nadu)
🏢 SIHI HERITAGE SOIL INDUSTRIES PRIVATE
📍 Tamil Nadu