Date Posted 2025-07-30Country IndiaLocation ARINC India Private Limited 404 Tower A 4th Floor Unitech Signature Towers South city-1 NH-8 Gurgaon-122001 Haryana IndiaPosition Role Type UnspecifiedJob Title Site Manager - Airport IT Operations Location Cochin Airport Job Type Full-Time Work Schedule 24x7x365 Oversight Shift-Based Staff Management About the Role We are seeking a seasoned and dynamic Site Manager to lead a large team of IT maintenance and support personnel at a major airport site In this role you will ensure uninterrupted delivery of mission-critical airport IT systems and services including CUPPS CUSS SBD AOS and other aviation infrastructure As the primary customer liaison you will be accountable for operational excellence customer satisfaction and the proactive management of all onsite technical operations This is a high-impact leadership role requiring a blend of technical expertise people management and stakeholder engagement to ensure 24x7x365 availability of systems essential to airport and airline operations Key Responsibilities Lead mentor and manage a large on-site IT support and maintenance team fostering a proactive customer-focused environment Serve as the single point of contact for all operational and technical matters across a wide range of airline and airport authority stakeholders Ensure continuous operation and optimal performance of all airport IT systems including CUPPS CUSS SBD Bag Messaging AODB RMS Biometrics FIDS Security Gates and other infrastructure Oversee 24x7x365 staff scheduling shift management and on-site personnel administration including hiring evaluations disciplinary actions and promotions Review technical and support specifications propose improvements to maximize customer value and SLA compliance Interface with customer and corporate leadership to communicate performance metrics project statuses incidents and operational risks Lead incident response and recovery for critical system outages ensuring minimal disruption to flight and passenger operations Develop document and implement on-site policies procedures and training programs to ensure staff readiness and compliance Conduct regular performance reviews with airline and airport customers present reports on service levels system reliability and improvement opportunities Promote a culture of continuous improvement and implement quality control programs to raise the bar on service delivery Required Qualifications 10 years of experience in airport operations or IT service delivery in aviation environments Proven hands-on expertise with critical airport systems including CUPPS CUSS SBD AODB AOS RMS Bag Messaging Biometrics FIDS and Security Gates Bachelor s degree in a relevant field oran equivalent combination of education training and experience Strong project management capabilities with a track record of coordinating complex technical projects in live operational environments Demonstrated leadership in personnel and performance management with experience in team building and staff development Exceptional communication skills able to engage with stakeholders from front-line staff to senior executive levels Crisis management experience with the ability to lead teams during high-pressure outages affecting flight operations Familiarity with SLAs ITIL processes change management and continuous improvement methodologies Preferred Qualifications PMP ITIL or similar project service management certifications Experience with Collins Aerospace SITA or other major aviation IT system providers Prior experience managing multi-vendor multi-airline technical environments Experience in developing and conducting end-user training and documentation Why Join Us Be a key operational leader supporting the smooth functioning of one of the most complex IT environments in the world airports Work at the intersection of technology operations and customer service Drive innovation and continuous improvement in critical airport systems Lead a high-performing team and make an impact every day Ready to lead IT operations at the heart of airport functionality Apply today to be part of a mission-critical team WE ARE REDEFINING AEROSPACE Some of our competitive benefits package includes Group Term Life Insurance Group Health Insurance Group Personal Accident Insurance Entitled for 18 days of vacation and 12 days of sick leave annually Employee scholar program Work life balance Car lease program National Pension Scheme LTA And more Nothing matters more to Collins Aerospace than our robust ethical and safety commitments As such all India positions require a background check which may include a drug screen At Collins the paths we pave together lead to limitless possibility And the bonds we form - with our customers and with each other - propel us all higher again and again Apply now and be part of the team that s redefining aerospace every day RTX adheres to the principles of equal employment All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law Privacy Policy and Terms Click on this link to read the Policy and Terms

📌 Site Manager (Haryana)
🏢 Collins Aerospace
📍 Haryana