JOB DESCRIPTION Profile-Customer Service -Sr AM DM I Service Partner Management II Customer Satisfaction III Customer Relationship Management IV Distributor Management V Tele Sales VI Consumer Experience Management Key Responsibilities Performance Indicators KRA KPI Develop and execute the customer service strategy to achieve excellence and continuous improvement in service levels across all Product Categories Customer Delight in assigned region CSAT improvement Process Adherence Failure Rate Monitoring Cost Saving through various initiatives TAT reduction revenue enhancement Work in close coordination with Sales and Distributors for Customer Experience Management w r t Product Quality and after-sales service experience Representing the voice of the customers throughout the organisation whilst protecting the company s interests Implement latest Technology and Tools available in market for service digitalization 20 increase in customer engagement Distributor Satisfaction Ensuring the efficient and effective operation of the Service Center as per Company Policy Management of customer escalation resources Parts Advance Payment Technician Infrastructure required for the functioning of the Service Center Understanding market needs and competitor benchmarking Ensure prompt resolution of customer complaints and review feedback to continually improve Skills RequiredTechnical Skills I Partner Management II Understanding of consumer behaviour III Customer relationship management Conceptual Skills I Planning Skills - Time Management II Logical Reasoning III Attention to Detail Attitude Personal Traits I Discipline II Continuous Improvement III Taking Initiatives Job Type Full time Pay 1 000 000 00 - 1 200 000 00 per year Experience Total 10 years Required Customer service 10 years Required as Team leader 7 years Required Customer relationship management 7 years Required Consumer Goods industry 7 years Preferred Work Location In person