Customer Support Representative Location Jhandewalan New Delhi Employment Type Full-time Experience Required 1 years in customer support About Us At BookLeaf Publishing we are revolutionizing the self-publishing experience for authors worldwide Our innovative approach and commitment to empowering authors have earned us recognition including being featured in the Shark Tank India season 4 showcasing our impactful and scalable business model With a strong emphasis on customer satisfaction we ensure every author feels valued and supported throughout their publishing journey Job Overview We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors The ideal candidate is empathetic solution-oriented and passionate about delivering an exceptional customer experience Key Responsibilities Customer Interaction Handle author queries via email phone and live chat with a friendly and qualified demeanor Issue Resolution Address concerns related to publishing timelines submissions and services while ensuring timely and satisfactory resolutions Knowledge Management Maintain a detailed record of customer interactions and provide feedback to enhance internal processes Educate authors on the publishing process ensuring they feel confident and informed every step of the way Gather and document feedback from authors to improve our services and processes Experience At least 2 years in a customer support role preferably in a service-based or creative industry Skills Strong verbal and written communication skills in English rated 7 10 or higher Proficiency in using email chat and other support tools Basic familiarity with common office tools and systems e g Google Workspace Other Requirements Immediate joining or minimal notice period Must own a laptop or personal system we do not provide systems Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Leave encashment Schedule Day shift Monday to Friday Supplemental Pay Overtime pay Application Question s Are you comfortable with the job location in Jhandewalan New Delhi Can you join immediately If not please specify your notice period What is your current in-hand salary What is your expected in-hand salary Please mention your age Are you comfortable attending an in-office interview Do you have your own system laptop Please note that we do not provide systems Rate your English fluency on a scale of 1 to 10 Work Location In person

📌 Customer Support Representative (New Delhi)
🏢 BookLeaf Publishing
📍 New Delhi