Job description Work location DN Nagar Andheri W We are looking for an experienced SR Customer Service Executive to provide excellent customer service and to promote this idea throughout the organisation The goal is to keep the department running in an efficient and profitable manner to increase customer satisfaction loyalty and retention and to meet their expectations Responsibilities Improve customer service experience create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit mentor and develop customer service agents and nurture an setting where they can excel through encouragement and empowerment Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Supervise train and mentor service team members to enhance performance and professional growth Conduct regular team meetings assign tasks and set performance targets Requirements and skills Proven working experience as a Customer Service Manager Retail Manager or Assistant Manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software databases and tools Awareness of industry s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation total work 5 years Preferred Salary 25 000 00 - 35 000 00 per month Job Type Full-time Pay 25 000 00 - 35 000 00 per month Work Location In person

📌 Sr Customer Service Executive (Maharashtra)
🏢 Powermax Fitness
📍 Maharashtra