What success looks like in this role Ensures the highest level of support for escalated client and or Field Services inquiries Manages and tracks dedicated engineer utilization Resolves difficult and often unique client and or Field Services questions and complaints Reviews Field Engineer ticket assignments and scheduling Serves as liaison between clients various departmental stakeholders and leadership Ensures that appropriate records required reports and related administrative functions are accurate and up to date Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems Defines and leads the implementation of Global Field Operations centralized standardized process improvement initiatives through established change control processes May assist in training recent Global Field Operations team members and provide ongoing support and guidance to existing team members You will be successful in this role if you have High School Diploma or GED required May require technical certification or Associate Degree Generally 4-6 years experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at GlobalRecruiting unisys com or alternatively Toll Free (phone hidden) Prompt 4 US job seekers can find more information about Unisys EEO commitment here

📌 Lead Tech Gfo (Karnataka)
🏢 Unisys
📍 Karnataka