Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Quality Engineering Architect Job Overview Leads software engineering projects and creates the development and delivery of enhanced software solutions Researches alternative technical solutions for changing business needs Responsible for assuring the daily activities of the team meet the requirements of SLA s Major Accountabilities oSuccessfully lead major projects and complex assignments with broad scope and long-term business implications Create solutions with high level of innovation cost effectiveness high quality and faster time to market Lead day to day system development and maintenance activities of the team to meet service level agreements SLAs Collaborate with business and technical partners to identify and scope the opportunities outline potential value and ROI identify risks benefits and constraints Contribute to the overall strategy and manage complex issues within functional area of expertise oDevelop overall strategic technical plan and create architecture proposals based on identified solution gaps As recognized subject matter expert lead planning design and implementation of technical solutions Create solution definition and solution architecture Assist Management in Business Case Development and Scenario Planning leading to an effective decision making process Make presentations to the Management Business Owners and other Stakeholders oAssist in examining commercially available and forthcoming industry technologies related to area of expertise Research on current and upcoming technologies and application appropriate frameworks and provide recommendations to Management Perform PoCs Proof of Concept and help Department in the selection of Technology Proactively create and maintain solution and technology road maps oPartner with Project Managers in implementation of processes per the evolving needs of the team and the solutions Create detailed cost and time estimates for implementing business solutions define technical scope and requirements of the project and assist project manager with managing scope during the lifecycle of the project Identify Quality methodology and define Quality Metrics for the Team Define and Lead Quality Assurance and Quality Control processes in the department Assist in vendor selection and RFI RFP process oLead Quality Assurance and Quality Control processes in the department Ensure adequate test coverage in Unit Testing System Testing Integration Testing and Performance Testing Perform Quality Inspections and Walkthroughs through out the SDLC including Requirements Review Architecture Review Design Review Code Review and Security Review to ensure compliance with MasterCard standards Support collection and reporting of project and software metrics Actively look for opportunities to enhance standards and improve process efficiency Mentor and guide other team members during all phases of the SDLC oLead and guide team through all phases of the SDLC of an application Successfully lead production incident and problem management identification of root cause and remediation of the problems Mentor coach and assist project team members Provide Brownbag sessions on current and upcoming technologies methodologies and frameworks Provide technical training to the team Assist with selection of technical resources for the projects oEnsure compliance to the defined standards Actively look for opportunities to modify and enhance standards per the needs of the department Develop documentation templates lead and enforce development of documentation through out the development lifecycle of the solution oEnsure compliance of Audit Requirements by proactively educating team on Compliance Requirements and Integrating Compliance Requirements in SDLC Represent team during Compliance Audits Education oBachelor s degree in Information Systems Information Technology Computer Science or Engineering or equivalent experience Knowledge Experience o5 to 8 years of experience in related field including 5 to 8 years of experience in delivering secure solutions in Financial Services Sector is preferred oAdvanced knowledge and understanding of Quality Engineering Concepts and Methodologies is required oDemonstrate MC Core Competencies Skills Abilities oAbility to be high-energy detail-oriented proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results oStrong communication skills - both verbal and written - and solid relationship collaboration skills and organizational skills oAbility to quickly learn and implement new technologies frameworks and tools and support multiple concurrent activities and to interface with external internal resources working as a member of a matrix based diverse and geographically distributed project team oExperience testing contact center solutions primarily case management and other agent desktop related tools oExperience with Cyara and Playwright is a plus oShould have experience testing end to end solutions involving phone chat and email workflows oExperience testing AI agent assistance tools solutions as well as AI generated content a plus Corporate Security Responsibility All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines