The Reservations Executive is responsible for handling all reservation inquiries and ensuring efficient and accurate booking processes for Akoya Hotels This role plays a crucial part in maximizing revenue and providing exceptional customer service to guests The Reservations Executive embodies Akoya s commitment to boutique luxury and 5-star service Responsibilities Handle incoming reservation requests via phone email and online booking platforms Process reservations accurately and efficiently ensuring all guest information is entered correctly Provide detailed information about Akoya Hotels including room types amenities rates and special offers Upsell and cross-sell hotel services and amenities to maximize revenue Manage and update room availability and inventory Process cancellations and modifications according to hotel policies Respond promptly and professionally to guest inquiries and requests Maintain accurate records of reservations and guest information Collaborate with other departments such as Front Office and Sales to ensure seamless guest experiences Monitor and analyze reservation trends and patterns Assist with the preparation of reports and forecasts Adhere to Akoya Hotels brand standards and service procedures Maintain a thorough knowledge of Akoya Hotels products and services Job Type Full-time Pay From 25 000 00 per month Perks Cell phone reimbursement Flexible schedule Food provided Health insurance Provident Fund Schedule Rotational shift Supplemental Pay Performance bonus Shift allowance Ability to commute relocate HITEC City Hyderabad Telangana Reliably commute or willing to relocate with an employer-provided relocation package Preferred Willingness to travel 25 Preferred Work Location In person