Ref W165706 Department Information Technology City Bangalore State Province Karnataka Location India Company DescriptionRalph Lauren Corporation NYSE RL is a global leader in the design marketing and distribution of premium lifestyle products in five categories apparel accessories home fragrances and hospitality For more than 50 years Ralph Lauren s reputation and distinctive image have been consistently developed across an expanding number of products brands and international markets The Company s brand names which include Ralph Lauren Ralph Lauren Collection Ralph Lauren Purple Label Polo Ralph Lauren Double RL Lauren Ralph Lauren Polo Ralph Lauren Children Chaps among others constitute one of the world s most widely recognized families of consumer brands At Ralph Lauren we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging ensuring inclusion and fairness for all We foster a culture of inclusion through Talent Education Communication Employee Groups and Celebration Position OverviewThe Retail IT Analyst provides dedicated technical support for Retail Stores This includes POS computer systems hardware and software via telephone email and chat tools This position is rapid-paced and multi-task intensive requiring excellent decision making and top-notch customer service skills Working as part of a team successful candidates will share their values and have an interest in working with the latest technologies to provide exceptional customer service to all Retail Stores in North America EMEA and some countries in APAC Essential Duties ResponsibilitiesGeneral o Serve as the first point of contact to Retail Stores seeking assistance for POS hardware software workstations printers time clocks UPS units mobile devices interactive screens or other Retail technical issues o Responsible for 24 7 support of applications for Retail Stores and participating on a rotating on-call schedule for off-hour weekend support o You have a logical approach and process to problem solving o Participate in product process updates and create documentation on the same o You are proactive in driving issues to closure and collaborate with peers to resolve o You possess strong communication skills to convey problems to your team and colleagues o Understand how problems affect other areas of the organization outside of the IT space o You can create thorough technical documentation to leveraged by development and support teams o You have intermediate knowledge of reporting on CRM tools ex ServiceNow and creating dashboards o You take independent action do things before being asked or forced by events o You develop creative solutions and innovation ideas Operational o Be an advocate for customer requests maintain ownership of request and follow through consistently to resolution o Increase Retail Stores satisfaction by increasing First Contact Resolution FCR rate o Review open ticket queues and close tickets upon resolution daily o Understands how to triage and prioritize issues and escalate problems to management o Stay current with system information changes and updates Experience Skills and KnowledgeWindows 2016 2019 Windows Server POS Point of Sale POS scanners Receipt printers Barcode scanners Experience in support and configuration of Microsoft Office Microsoft Windows and basic network troubleshooting Experience in ServiceNow Active Directory O365 Xstore SQL Oracle

📌 Technology Operations And Support Associate, Retail Store Systems Support (Karnataka)
🏢 RALPH LAUREN
📍 Karnataka