Job Title Customer Success Manager Location Remote On-site Hybrid Department Customer Success Reports To Director of Customer Success Job Summary The Customer Success Manager CSM is responsible for ensuring customers achieve their desired outcomes while using our product service By building strong relationships understanding customer goals and driving adoption the CSM will reduce churn increase retention and identify upsell opportunities Key Responsibilities Onboarding Adoption Guide new customers through onboarding ensuring a smooth implementation and quick time-to-value Conduct training sessions and create resources to drive product adoption Relationship Management Serve as the primary point of contact for assigned accounts building trust and long-term partnerships Conduct regular check-ins QBRs business reviews to align on goals and track progress Retention Expansion Monitor customer health metrics e g usage NPS CSAT to proactively address risks and reduce churn Identify upsell cross-sell opportunities and collaborate with Sales teams Advocacy Feedback Act as the customer s voice internally sharing feedback with Product Marketing and Support teams Encourage customer referrals case studies and testimonials Problem-Solving Resolve escalations by collaborating with Support Engineering or other teams Develop success plans for at-risk customers 6 Data-Driven Insights Use CRM e g Salesforce and CS tools e g Gainsight HubSpot to track metrics and trends Qualifications Experience 3 years in Customer Success Account Management or related roles SaaS preferred Skills Excellent communication written and verbal Strong project management and analytical abilities Proficiency in CRM tools and customer success platforms Mindset Proactive empathetic and results-driven Nice to Have Experience in Telecalling Digital Acquisition Saas product Certification in Customer Success Customer retention churn rate Net Revenue Retention NRR Customer satisfaction NPS CSAT Expansion revenue from upsells Job Type Full time Pay 25 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Health insurance Work Location In person Speak with the employer 91 (phone hidden) Expected Start Date 01 08 2025

📌 Customer Success Manager (Tamil Nadu)
🏢 Skillplan
📍 Tamil Nadu